Business Development Executive - Inside sales

Business Development Executive

Working Days: 5 Days

Interview Process: 1 Round

Office Location:

Opp. Kargil Petrol Pump, Near Sapath Hexa, SG Highway, Ahmedabad – 380051

Open Positions: 5–6

Shift Timings: Candidates should be comfortable working in any of the following shifts:

• Morning Shift: 5:00 AM – 2:00 PM
• Evening Shift: 1:00 PM – 10:00 PM
• Night Shift: 9:00 PM – 6:00 AM (Girls not allow in night shift)

Key Requirement:

• Excellent communication skills are mandatory.
• The role involves interaction with clients based in the US, UK, Australia, and Europe; therefore, candidates must be confident communicating with international clients.

Key Responsibilities

• Proactively reach out to users who have signed up for a Product trial (via call, email, or

WhatsApp).

• Understand the customer's business needs — primarily in retail and restaurant segments.

• Provide product walkthroughs and assist users in setting up their accounts.

• Educate customers on key features and how HikeUp can simplify their daily operations.

• Handle customer queries and guide them toward upgrading to a paid plan.

• Identify opportunities to upsell hardware and payment solutions as per business needs.

• Work towards reducing churn rate by addressing user concerns promptly and ensuring they

experience real value from the product.

• Encourage satisfied customers to share positive online reviews to enhance brand reputation.

• Achieve weekly and monthly conversion and sales targets.

• Gather feedback from users to help improve product and sales processes.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.

• 1–3 years of experience in Business Development / Inside Sales / Customer Success (SaaS or

POS industry preferred).

• Excellent communication and interpersonal skills.

• Strong ability to understand client needs and offer tailored solutions.

• Experience or interest in upselling hardware devices and payment solutions.

• Comfortable working with CRM tools and maintaining follow-up records.

• Target-driven, proactive, and eager to learn.