Business Development Associate

About Urban Company

Urban Company is a technology platform offering customers a variety of services at home.

Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, all delivered in the comfort of their own homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping

improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age-old industry

What you'll do:

• Lead on-ground quality, training, and process improvements
• Manage and improve agent quality and performance
• Collaborate with and drive our support function vendor
• Support business heads with planning and process insights

What we're looking for:

6 months to 1 year of experience as a Quality Analyst in a reputed BPO

Strong proficiency in Excel and Google Sheets (SQL is a plus)

Ability to thrive in a fast-paced, high-ownership environment