Key Responsibilities:
- Client Booking Management:
- Receive and process client bookings, broadcasting them to the relevant candidates via Sirenum to ensure fulfillment.
- Communicate with candidates by phone, SMS, or email as needed to manage bookings, and escalate issues to onshore Branch/Consultants when necessary.
- Provide regular updates to clients on the status of their bookings.
- Confirm all bookings through Sirenum and update as required.
- Handle cancellations and shift amendments from clients, notifying affected candidates, and making appropriate updates in Sirenum.
- Client Communication:
- Respond to client inquiries, using Sirenum and UFO systems to provide accurate information.
- Manage candidate booking cancellations, recording reasons and notifying clients via phone or email, particularly if calls are unanswered.
- Update relevant nursing portals as required for cancellations or changes.
- Remove shifts from Sirenum and rebroadcast them to find replacement candidates, keeping clients informed of any changes.
- Contact Randstad candidates on-site when necessary to ensure they are aware of changes or cancellations.
- Issue Management:
- Track and manage candidate lateness, collecting details such as the estimated time of arrival (ETA) and the reason for delay, and inform clients accordingly.
- Handle situations where candidates are lost or having difficulty finding the site, often by coordinating with on-site Randstad staff or the client to guide the candidate.
- Address candidate complaints or safeguarding concerns by documenting all relevant details and escalating the issue to the appropriate Branch/Consultant.
- Shift Confirmation & Monitoring:
- Monitor Sirenum regularly for shifts that turn blue, confirm with the client, book the candidate, and approve the shift in Sirenum.
- Respond promptly to any requests in email inboxes and take appropriate action.
- Ensure all transactions are documented in UFO and Google forms as soon as possible.
Additional Responsibilities - Talent Advisor Role when required :
- Vacancy Management:
- Collaborate with Randstad Branch Consultants to thoroughly understand the requirements of new vacancies, including candidate background, experience, skills, and qualifications needed.
- Source candidates through a variety of methods, including database searches, social media platforms, job boards, CV searches, and referrals.
- Identify suitable candidates who match the job criteria.
- Advertise vacancies externally through job boards, in line with company guidelines.
- Candidate Management:
- Manage candidate applications, providing feedback to both successful and unsuccessful applicants.
- Conduct interviews with candidates to assess their experience and understand their job preferences.
- Maintain accurate and efficient administrative procedures, utilizing Randstad's front office ICT system.
- Handle all administrative tasks related to candidates effectively.
- Candidate Submission & Sourcing:
- Submit suitable candidates to the branch for consideration.
- Stay updated on innovative resourcing strategies, including leveraging social media platforms.
- Continuously develop knowledge of your area of expertise to ensure you stay informed about industry trends.
- Technology & KPI Management:
- Stay adaptable and incorporate new technologies to support business growth (such as Text Kernel, Sirenum, etc.).
- Meet and exceed required KPIs and GP targets consistently.
Required Skills:
- Strong time management and ability to prioritize tasks effectively.
- Excellent multi-tasking skills with the ability to handle competing demands.
- Sense of urgency and responsiveness to client and candidate needs.
- Attention to detail and organizational skills.
- Strong communication abilities, both written and verbal.
- Commitment to delivering exceptional customer service.
- Ability to solve problems creatively and use initiative in a fast-paced environment.
If Interested to apply kindly share below details for below contact details
Whatsapp : 7661074661
Email : [Confidential Information]
1. Full Name :
2. C CTC :
3. Comfortable with Chennai (Nungambakkam) location :
4. E CTC :
5. Official Notice Period & Nego. upto :
6. Comfortable for in-person interview for final discussion :
7. Ready to work in Graveyard shifts :
8. Describe why you looking for change :
