About Broadway
Broadway is India's modern department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.
Role Overview
As the Business Crew – Health & Wellness, you will lead the day-to-day operations of the Health & Wellness department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.
Key Responsibilities
Business & Sales
- Drive daily, weekly, and monthly sales targets for the Health & Wellness department.
- Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
- Deliver personalized product recommendations based on customer needs.
- Identify opportunities to maximize category performance through upselling and cross-selling.
Customer Experience
- Deliver a premium, consultative shopping experience.
- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships through trust, education, and personalized recommendations.
- Support wellness events, sampling activities, and in-store brand activations.
Operations & Inventory
- Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
- Monitor stock availability, replenishment, expiry management, and inventory accuracy.
- Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
- Maintain hygiene, storage, and safety standards for all wellness products.
Brand & Merchandising
- Execute visual merchandising guidelines for the category.
- Support new product launches, promotional campaigns, and seasonal displays.
- Partner with brand representatives to improve customer engagement and product knowledge.
Reporting & Compliance
- Track departmental KPIs and share performance updates with the Department Manager.
- Ensure compliance with company policies, SOPs, billing processes, and audit requirements.
- Maintain accurate records related to inventory, damages, and customer feedback.
Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-first mindset with consultative selling skills.
- Strong understanding of retail operations and inventory management.
- Ability to work in a fast-paced retail environment.
- Problem-solving and decision-making capability.
- High ownership and execution orientation.
Preferred Experience
- 1–3 years of experience in retail, preferably in Health & Wellness, Nutraceuticals, Pharmacy, FMCG, Sports Nutrition, or Modern Trade.
- Prior experience leading a retail team is preferred.
- Knowledge of supplements, vitamins, organic foods, wellness products, or preventive healthcare is an advantage.
Educational Qualification
- Graduate in any discipline.
- Certification or educational background in Nutrition, Pharmacy, Life Sciences, Health & Wellness, or related fields will be an added advantage.
What Success Looks Like
- Consistently achieves sales and productivity targets.
- Builds a knowledgeable, high-performing team.
- Delivers exceptional customer satisfaction and repeat business.
- Maintains high standards of merchandising, inventory accuracy, and compliance.
- Creates a culture of ownership, learning, and customer obsession on the shop floor.
