About Broadway
Broadway is India's modern department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.
Role Overview
As the
Business Crew – Fashion, you will lead the day-to-day operations of the Fashion department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.
Key Responsibilities
Business & Sales
- Drive daily, weekly, and monthly sales targets for the Fashion department.
- Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
- Deliver personalized product recommendations based on customer needs, preferences, and style.
- Identify opportunities to maximize category performance through upselling and cross-selling.
Customer Experience
- Deliver a premium, personalized, and consultative shopping experience.
- Understand customer preferences and provide relevant styling and product recommendations.
- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships through trust, product knowledge, and personalized service.
- Support fashion events, launches, styling activities, and in-store brand activations.
Operations & Inventory
- Ensure merchandise is fully stocked, well-presented, and compliant with Broadway merchandising standards.
- Monitor stock availability, replenishment, size availability, and inventory accuracy.
- Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
- Maintain high standards of store hygiene, organization, and product handling.
Brand & Merchandising
- Execute visual merchandising guidelines for the Fashion category.
- Ensure products are displayed as per brand and Broadway standards.
- Support new collection launches, promotional campaigns, seasonal displays, and brand activations.
- Partner with brand representatives to improve customer engagement, product knowledge, and category performance.
Reporting & Compliance
- Track departmental KPIs and share performance updates with the Department Manager.
- Ensure compliance with company policies, SOPs, billing processes, and audit requirements.
- Maintain accurate records related to inventory, damages, customer feedback, and other departmental activities.
Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-first mindset with consultative selling and styling skills.
- Strong understanding of fashion retail operations and inventory management.
- Good understanding of fashion trends, products, and customer preferences.
- Ability to work in a fast-paced retail environment.
- Problem-solving and decision-making capability.
- High ownership and execution orientation.
Preferred Experience
- 2–5 years of experience in retail, preferably in Fashion, Lifestyle, Apparel, Accessories, or Modern Trade.
- Prior experience leading a retail team is preferred.
- Strong knowledge of fashion products, styling, trends, and customer preferences is an advantage.
Educational Qualification
- Graduate in any discipline.
- Certification or educational background in Fashion, Styling, Merchandising, or related fields will be an added advantage.
What Success Looks Like
- Consistently achieves sales and productivity targets.
- Builds a knowledgeable, high-performing team.
- Delivers exceptional customer satisfaction and repeat business.
- Maintains high standards of merchandising, inventory accuracy, and compliance.
- Creates a culture of ownership, learning, and customer obsession on the shop floor.
