Job Description
Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About This Role
We are seeking a proactive and strategically minded AI Business Analyst to join our TOBi Central Library team. This role focuses on enabling scalable, high-quality conversational AI experiences across Vodafone Markets. You will act as a key connector between the Product Owner, technical teams, and business stakeholders, ensuring that AI product development aligns with organisational goals and delivers measurable value.
What You Will Do
Partner with the Product Owner to define and refine product requirements aligned with business goals and user needs.Support the full AI product development lifecycle, from discovery and requirements gathering to testing and deployment.Facilitate stakeholder engagement across Vodafone Markets, ensuring clear communication and alignment.Analyse and document business processes, user journeys, and system interactions to inform product decisions.Translate complex technical concepts into business-friendly language and vice versa.Evaluate and articulate the business value of proposed features and enhancements.Assist in backlog grooming, sprint planning, and prioritisation activities in collaboration with the development squad.
Who You Are
Proven experience as a Business Analyst in a technology or AI-driven environment.Strong understanding of AI product development and the software development lifecycle (SDLC).Excellent interpersonal and communication skills with the ability to build strong relationships across technical and non-technical teams.Knowledge of Large Language Models (LLMs) and their application in conversational AI.Strong business acumen with the ability to assess and communicate the value and impact of product features.Experience working in Agile/Scrum environments is a plus.Technical qualifications: Strong data analysis skills, background in AI/NLP/conversational technologies, familiarity with JIRA, Confluence, and analytics platforms.Degree in Computer Science or related discipline; specialisation in HCI, Linguistics, Information Sciences, or Social Sciences preferred.
What Skills You Need
Proven experience as a Business Analyst within a technology or AI-led environment.Strong understanding of AI product development and the software development lifecycle (SDLC).Excellent interpersonal and communication skills, with the ability to build positive relationships across technical and nontechnical teams.Demonstrated ability to manage, influence, and align stakeholders across markets and functions.Working knowledge of Large Language Models (LLMs) and their application in conversational AI.Strong business acumen with the ability to assess value, impact, and feasibility of product features.Experience within Agile/Scrum environments.Proficiency with tools such as JIRA, Confluence, and analytics platforms.Highquality written and verbal communication skills, including presentation skills.Strong data analysis skills to support evidencebased decisionmaking.Background in AI, NLP, or conversational technologies.Experience in telecoms or largescale enterprise environments.Degree or equivalent in computer science or a scientific/technical discipline; specialisations in HCI, Linguistics, English, Information Sciences, Human Factors, Social Sciences, or Public Health are preferred.PhD or research experience is highly valued.
What Skills You Will Learn
Advanced conversational design and prompt engineering practices within large-scale AI ecosystems.Crossmarket stakeholder management in global product environments.Deep expertise in GenAI technologies and LLM orchestration frameworks.Scalable design methodologies for multimarket conversational AI systems.Enhanced Agile product development practices and delivery frameworks.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
What's In It For You
Opportunity to work on cutting-edge AI and conversational technologies.Exposure to global markets and cross-functional collaboration.A dynamic environment that encourages innovation and continuous learning.Hybrid working model for flexibility and work-life balance
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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