Job Description
About the Role
The Business Consultant & Customer Success Officer will work closely with aspiring entrepreneurs, MSMEs, startups, and business owners by providing end-to-end business guidance and ensuring a seamless participant experience throughout their entrepreneurial journey. The role combines business consulting, ecosystem building, stakeholder management, and customer success to help participants successfully establish and grow their businesses.
Job Responsibilities
- Provide one-to-one business consulting to participants across diverse business sectors.
- Understand participant requirements and recommend suitable business strategies, growth plans, and implementation roadmaps.
- Assist participants with project report preparation for bank loans, government schemes, and financial institutions.
- Guide participants on business registrations, licences, statutory compliances, certifications, machinery selection, technology adoption, and vendor identification.
- Coordinate effectively between mentors, trainers, consultants, and participants to ensure timely support and successful outcomes.
- Build and maintain relationships with business service providers, financial institutions, technology partners, consultants, and industry experts across India.
- Develop and maintain a comprehensive business service provider and resource directory.
- Establish and strengthen the Udyogwardhini alumni business network to encourage collaboration and business opportunities.
- Organize business networking meetings, alumni engagement activities, and industry connect sessions.
- Facilitate industry-specific networking opportunities and market linkages for participants.
- Track participant progress, maintain consulting records, collect feedback, and ensure a high level of participant satisfaction.
- Collaborate with internal teams to improve participant engagement, business outcomes, and overall customer success.
Experience/Requirements
- Entrepreneurship and MSME Ecosystem
- Business Planning and Strategy
- Project Report Preparation
- Government Schemes and Business Support Services
- Business Registrations, Licences, and Statutory Compliances
- Banking, Loans, and Financial Assistance
- Customer Success and Relationship Management
- Business Networking and Ecosystem Development
- Market Research and Industry Analysis
Skills
- Strong business consulting and analytical skills.
- Excellent communication, interpersonal, and presentation skills.
- Relationship management and stakeholder coordination.
- Problem-solving and solution-oriented thinking.
- Research and documentation skills.
- Proficiency in Microsoft Office, Google Workspace, and CRM/participant management tools.
- Strong follow-up, coordination, and organizational abilities.
Job Type
Full-time
Benefits
Paid time off | Paid Sick Time | Yearly bonus| Performance Bonus
Schedule
Day-shift
Education
MBA, BBA, Commerce, or any relevant graduate degree. 2–5 years of experience in Business Consulting,
Experience
2-5 Years
Language
English, Hindi, Marathi
Work Remotely
As needed
