Business Associate - Client Servicing

Job Description

Role               : Business Associate – Client Servicing

Job location   : Goregaon (West), Mumbai

Department    : Client Servicing

This job role includes rotational shifts and rotational week offs

Salary for freshers: 3.28LPA

Roles and Responsibilities:

·      Efficiently handle the customer service operations for international clients spread across 89 countries

·      To convince and convert clients in order to meet revenue targets

·      Work in collaboration with the Project Management Team for efficient project management.

·      Shoulder responsibility for effective email communication with international clients and the home team.

·      Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business

·      Work in collaboration with the Marketing team for the implementation of strategies

·      Manage B2B accounts and handle client calls effectively.

Desired Candidate Profile:

·      Graduates from any field/ MBA Freshers

·      Desirable: 1 year of experience in a Customer service role

·      Desirable: Knowledge about Scientific Publications and STEM industry

·      Knowledge of MS Office

·      Coordination and effective decision-making skills

·      Good verbal and written communication skills

·      Ability to prioritize tasks according to urgency and impact

·      Should be flexible to work in rotational shift timings: 3PM-12AM & 10PM-7AM

·      Should be flexible to work in rotational Saturday and Sunday working environments. 

About us: Crimson Interactive

We are a technology-driven product and services company that serves the needs of corporates and the entire STEM ecosystem globally. Our comprehensive AI & NLP driven solutions aim to help global stakeholders across a variety of industries and profiles to create an impact on society by supporting them to make their research, information, multimedia content etc. publication-ready. Our dynamic service and technology suite supports international publishers a gate-way to enter & flourish in China's STEM ecosystem. We operate globally through 10 international offices across key knowledge hubs.

To know more visit: www.crimsoni.com 

What's in it for you

1. Global exposure: Crimson has a diverse employee base that serves international customers across 125 countries. You have a unique opportunity to work with global talents from different parts of the globe with different specializations and backgrounds. At Crimson, we have regional and global projects where you will find something new, dynamic and challenging to work on. Hard work, perseverance, and the eagerness to learn are all that you need to flourish at Crimson!
2. Growth & Benefits: Growth to us is learning something new every day. We not only provide you role-specific grooming and training but also facilitate your progression through a multitude of opportunities and platforms for you to develop your skill and personality, personally and professionally.
3. Culture & Diversity: Our team comprises of a mix of fresher's and experienced professionals from India, Japan, Taiwan, Korea, China, USA, UK, Colombia, Italy, Kazakhstan, etc. Crimson's fantastic work culture helps every employee feel a valuable part of a bigger team, while retaining their individual beliefs and culture.
4. Our ideologies& beliefs: At Crimson, growth is synonymous with progress, and our efforts are focused to offer flexibility and an environment for every employee to learn, share and grow. Our programs and culture facilitate our Crimsonites with all the elements required to build a strong and successful professional career. In all that we offer to our Crimsonites, there are four main ideologies and beliefs that form the framework to the benefits we provide 

FLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTH