Business Application Specialist

Role Overview

WFS is looking for a passionate Business System Analyst to join our IT organization in Bengaluru, with a medium-term objective of contributing to the growth of the Indian Cargo market. The Business System Analyst will manage the portfolio of business applications, act as a subject matter expert on the cargo management system (ERP/logistics/supply chain) and play an active role in transforming and evolving business applications to support cargo operations.

Key Responsibilities

Business Applications Management

• Manage the portfolio of business applications in Bengaluru, building a service model with clearly defined roles and responsibilities.

• Ensure effective support and administration services for front-end and back-end solutions.

• Oversee system evolution through a structured Change Management process.

CMS Centre of Expertise

• Establish a Centre of Expertise for CMS applications preferably KALE suite (ACS and Galaxy), injecting knowledge into the WFS organization.

• Act as a subject matter expert for business applications.

• Train and support internal stakeholders in the effective use of CMS solutions.

Transformation & Projects

• Actively participate in the transformation of business-related applications, assuming roles such as Project coordinator or similar.

• Collaborate with internal stakeholders and global IT to ensure business applications meet operational requirements.

• Align IT projects with business goals, ensuring on-time delivery and operational impact.

Vendor & Release Management

• Manage relationships with software vendors, ensuring smooth release management processes.

• Coordinate upgrades, patches, and system enhancements with internal and external teams.

• Track vendor performance against service expectations and escalate issues where necessary.

Security & Compliance

• Apply application security principles to business applications, ensuring compliance with security standards.

• Support audits, risk assessments, and documentation related to business systems. • Implement controls to safeguard sensitive data across applications.

Qualification

• Education – Graduate / Postgraduate degree in Computer Science, Information Technology, or a related discipline.

• Experience – 2–4 years of proven experience as a Business Analyst or Application Manager and handling Cargo application/ERP/logistics/supply chain systems, preferably within logistics, aviation, or related industries.

• Process Modelling – Strong experience in process modelling with expertise in tools such as Microsoft Visio, Enterprise Architect, or other modelling platforms (desirable).

• Requirements Gathering – Hands-on experience in eliciting and documenting user and business requirements, including the design and coordination of software/technology trials and proofs of concept.

• SDLC Knowledge – Solid understanding of the Software Development Life Cycle (SDLC), with a strong focus on functional design. Experience in non-functional design will be considered an advantage.