Business Analyst — Integrations

Position: Business Analyst — Integrations

Experience: 3–7 years

Location: Pune

Key Responsibilities

• Own end-to-end integration requirements — from discovery with partner technical teams through to sprint-ready stories

• Translate API contracts, external system specs, and partner data formats into precise BRDs, FRDs, user stories, and data mapping documents

• Go beyond field mapping — define validation rules, data type constraints, nullability, default handling, and transformation logic for every field crossing a system boundary

• Specify the full integration contract: authentication flows, request/response structures, error codes, retry strategies, idempotency behaviour, timeout thresholds, and rate limit handling

• Define failure modes explicitly — what happens on partial failures, downstream unavailability, malformed payloads, or duplicate events; document expected system behaviour for each

• Contribute to API design discussions — flag gaps, ambiguities, or edge cases in partner proposed contracts before engineering picks them up

• Read SQL, stored procedures, and logs during production triage; identify root cause patterns, not just escalate

• Drive UAT and sign-off with US-based enterprise clients and partner teams

• Use AI tools extensively to accelerate spec drafting, mapping, and analysis workflows

• Maintain data dictionaries, integration documentation, and partner onboarding playbooks

Requirements:

• CS/CE/IT degree or similar — hard requirement; this is a techno-functional role

• 3–7 years BA experience in SaaS, with at least 2 years on integrations, APIs, or data exchange project.

• Fluent with REST/SOAP APIs — can read API docs, construct requests in Postman, inspect payloads, and spot contract gaps independently

• Can specify integration contracts from scratch: auth flows, request/response structures, error codes, retry logic, idempotency, timeouts, and rate limiting — not just document what engineering decides

• Hands-on with data mapping beyond field-to-field — validation rules, type coercions, nullability, transformation logic, and exception handling are second nature

• Able to read SQL and stored procedures well enough to trace data lineage, validate mapping logic, and investigate production issues without engineering hand-holding

• Comfortable reading code (any language) to understand what a system actually does vs. what documentation claims it does

• Strong agile delivery experience; comfortable decomposing complex integration flows into well-scoped, unambiguous stories

• Excellent written and verbal communication with US-based enterprise clients and technical partner teams

• Tools: Jira/ADO, Confluence, Lucid chart/draw.io, Postman, Excel

Nice to Have :

 Experience in US healthcare or healthcare insurance domains

 Background in behavioral health, credentialing, claims workflows, or EHR systems

 Exposure to multi-tenant SaaS architectures and partner onboarding programs

 Familiarity with .NET / SQL Server stack — enough to read code and stored procedures during investigations

 Understanding of HIPAA, PHI handling, and audit requirements for healthcare integrations

What We Offer

 Opportunity to work on a mission-driven product transforming behavioural healthcare in the US

 Ownership of the integration backbone of the platform — the layer that defines how we plug into the broader healthcare ecosystem

 Transparent and collaborative work culture with direct access to leadership

 Hybrid flexibility and competitive compensation based on experience and skills