Business Analyst

About Zyla (www.zyla.in)

Zyla Health is India's highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

Why will you love working with us

We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives.

Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us.

We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India.

Job Summary

We are looking for a detail-oriented Business Analyst to support the Key Account Management (KAM) team in managing data, preparing dashboards, and ensuring accurate invoicing for clients. The role will involve working closely with internal teams to analyze account performance, track key metrics, and support client servicing with data-backed insights. Occasional interaction with clients may also be required to clarify data, reports, or billing details.

How you will make an impact:

• Prepare and maintain dashboards and reports to track client performance, utilization, and key business metrics.
• Analyze data and provide actionable insights to the KAM team for better account management.
• Support the team in invoice preparation, verification, and reconciliation to ensure accuracy.
• Maintain and organize client data, reports, and documentation.
• Coordinate with internal teams such as finance, operations, and sales for data validation and reporting needs.
• Assist in preparing periodic performance reports and presentations for clients.
• Provide data support during client interactions and respond to queries related to reports or invoices.
• Ensure data accuracy and timely delivery of dashboards and reports.

We are looking for people who:

• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field.
• Strong proficiency in MS Excel/Google Sheets (pivot tables, formulas, data analysis).
• Experience with data visualization tools such as Power BI, Tableau, or Google Data Studio is a plus.
• Experience with python and SQL Basic levels.
• Strong analytical and problem-solving skills.
• Good attention to detail and ability to manage multiple datasets.
• Effective communication skills for internal coordination and occasional client interaction.
• Ability to work in a fast-paced environment and meet deadlines.

What we offer:

• Opportunity to directly work on a very innovative product that has a big societal impact.
• Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus.
• An open set-up where you can innovate every day.