Business Analyst

Business Analyst (Without airline industry experience please do not apply)

Location: Chennai

Exp - 12+ yrs

Inputs : Experience with (e.g., IATA ONE Order, Crew Management touchpoints, Cost of Delay), indicating significant gaps in required expertise.

Role Purpose

We are looking for a powerhouse Airline Domain Expert to act as the primary functional authority across our end-to-end airline technology stack. You will bridge the gap between Passenger Service Systems (PSS) and Technical Operations (Maintenance & MRO). Your mission is to ensure that our digital solutions are grounded in the complex realities of flight operations, regulatory compliance, and fleet reliability to drive a frictionless experience for both the airline and its passengers.

Key Responsibilities

• Functional Orchestration: Serve as the Subject Matter Expert (SME) for the Concept-to-Intake phase, translating complex business needs into high-fidelity functional requirements.
• PSS Strategy: Provide deep insights into Passenger Service Systems (Reservations, Ticketing, Inventory, and Departure Control), ensuring seamless integration with downstream operations.
• Tech Ops & MRO Oversight: Lead the functional design for Aircraft Maintenance and MRO (Maintenance, Repair, and Overhaul) systems. You must understand the data flow between flight logs, part inventory, and hangar scheduling.
• Cross-Domain Integration: Identify the hidden touchpoints between PSS and MRO—such as how aircraft swaps due to unscheduled maintenance impact passenger re-accommodation and seat maps.
• Regulatory Compliance: Ensure all solution designs adhere to FAA/EASA standards and industry-mandated safety protocols.
• Stakeholder Bridge: Act as the primary liaison between client engineering Pods and Frontier's business leads (Ops, Maintenance, and Product).

Qualifications & Experience

• Experience: 12+ years in the airline industry, with at least 5 years in a consulting or functional leadership role within IT projects.
• Certifications (Preferred): IATA Airline Management, FAA Airframe & Powerplant (A&P) license, or specialized PSS certifications.
• Agile Mindset: Experience working within an Agile Pod structure and familiarity with tools like Jira/Confluence.
• Analytical Skills: Ability to analyze Cost of Delay and Aircraft AOG (Aircraft on Ground) impacts to prioritize development backlogs.