Requirements gathering:
- Elicit, analyze, and document business requirements from stakeholders for SaaS products or implementations.
Solution design:
- Translate business needs into detailed functional specifications, user stories, wireframes, and mockups.
Product backlog management:
- Manage and prioritize the product backlog in collaboration with product owners and development teams.
Quality assurance:
- Define acceptance criteria and collaborate on testing to ensure the final product meets business needs and quality standards.
Stakeholder communication:
- Act as a liaison between business stakeholders and the technical team, ensuring clear communication and alignment.
SaaS implementation:
Support the implementation and configuration of SaaS solutions, which may involve working with both the client and the vendor to align the software with business processes.
Required skills and experience
SaaS experience:
- Proven experience working with SaaS platforms is essential. Experience with specific platforms like Salesforce is a major plus.
Technical aptitude:
- Proficiency in tools and technologies such as SQL, Jira, Postman, and familiarity with APIs, JSON, and file formats like CSV/XML.
Agile methodology:
- Experience working in an Agile development environment, writing user stories, and managing the product backlog.
Analytical skills:
- Strong critical thinking, problem-solving, and business analytics skills are needed to identify gaps and opportunities for improvement.
Communication:
- Excellent verbal and written communication skills to effectively present complex information to both technical and non-technical audiences.
Documentation:
- Ability to produce clear and concise documentation, including requirements documents, user stories, and release notes.
Soft skills:
- Adaptability, organization, and the ability to work effectively under pressure are crucial, especially in a client-facing role.
