Job Title: Business Analyst
Location: Vikhroli, Mumbai
Experience: 2 4 Years
Notice Period: Immediate to 30 Days
Education (Mandatory): B.E./ B Tech and MBA (Tier 2 institutes)
About the Role
We are looking for a dynamic and client-facing Business Analyst who can drive revenue growth through solution selling, requirement analysis, and strong relationship management. This is a target-oriented role involving extensive client interaction and 7080% travel within Mumbai.
Key Responsibilities
1. Revenue Generation
- Generate revenue through cross-selling and up-selling to Shipping Lines, NVOCCs, and Container Freight Stations.
- Identify and suggest process improvements and customizations to clients.
- Onboard new Shipping Lines, NVOCCs, and CFSs with clear revenue opportunities.
- Actively generate leads and contribute to business growth.
2. Client Communication & Requirement Management
- Understand client requirements and communicate them clearly.
- Set and manage clear expectations, scope, and timelines with clients.
- Prepare detailed Business Requirement Documents (BRDs).
- Translate client requirements effectively to internal product and technical teams.
3. MS Office & Documentation
- Strong working knowledge of MS Word, Excel, and PowerPoint.
- Prepare reports, presentations, and BRDs for implementations and expansions.
- Maintain structured documentation with internal and external approvals.
4. Analytical & Project Skills
- Prepare analytical reports for implemented projects and expansion opportunities.
- Participate in User Acceptance Testing (UAT).
- Conduct impact analysis for change requests and new requirements.
- Maintain project trackers with timelines, status, and priorities.
- Track new product releases from a revenue and business impact perspective.
5. Relationship Management
- Conduct regular client meetings to build and maintain strong relationships.
- Handle first-level escalations and ensure timely resolution.
- Stay updated on changes in the shipping and logistics domain.
- Provide proactive project updates to ensure high customer satisfaction.
Required Competencies
Functional / Technical
- Interpersonal & communication skills
- Leadership & emotional intelligence
- Problem-solving & strategic thinking
- Relationship building & networking
Behavioral
- Empathy & conflict resolution
- Analytical reasoning
- Decision-making ability
- Negotiation skills
Preferred Industry Background
- Logistics solution selling
- Fintech
- Shipping / Logistics
Additional Requirements
- Presentable with strong written and verbal communication skills
- Ability to work independently and under pressure
- Willingness to travel extensively to client locations within Mumbai
