Key Responsibilities
Requirements Gathering
- Collaborate with stakeholders (business users, IT, project managers) to collect and document business requirements for new products, processes, or system enhancements. Preferably for New business, Bank/Partner Integration, and customer onboarding processes.
- Conduct discussions with user department to elicit detailed requirements.
- Translate business needs into clear, actionable documentation (user stories, use cases, process flows)
- Conducts Meetings with IT to explain the requirements to technical team and resolve all their dependencies.
Process Improvement
- Map and analyse existing business processes to identify inefficiencies or gaps.
- Recommend and help implement process enhancements to improve operational efficiency and customer experience.
Testing and Implementation Support
- Participate in solution testing, including preparing or reviewing test scenarios and supporting user acceptance testing (UAT).
- Assist in training users and preparing documentation for new systems or processes.
Stakeholder Communication
- Maintain clear communication with internal teams (e.g., new business, IT, operations) and external partners (vendors, consultants).
- Present findings and recommendations to senior stakeholders in a clear, concise manner.
Required Skills and Qualifications
- Prior experience of 5+ years in insurance is must.
- Bachelor's degree in business administration, Finance, Insurance, or a related field
- Strong analytical and critical thinking skills, with attention to detail
- Strong understanding of life insurance products, underwriting, policy administration, claims, and regulatory compliance.
- Proficiency in business analysis tools (e.g., JIRA, Confluence, Excel). Familiarity with data analysis or visualization tools is a plus.
- Familiarity with project management or agile methodologies.
- Understanding of API integration
- Excellent written and verbal communication skills for effective stakeholder engagement
- Should be familiar with Customer lifecycle in Insurance domain and should be able to quickly learn insurance products, processes, and regulatory requirements
- Certifications like CBAP, PMI-PBA, III certifications or domain-specific credentials can be advantageous.
