Job Description

Remaining Positions:

Details:

The Business Analyst, Sr. works with client senior managers and directors to understand why business processes underperform and what it will take to fix them. Working alongside senior analysts and engagement leads, the Business Analyst, Sr. helps clients reduce operating costs, increase productivity and improve the experience of both internal and external customers. With descriptive reporting increasingly automated through AI, this role concentrates on diagnostic analysis: finding root causes, mapping friction points and turning findings into practical recommendations. Success in this role is reflected in the Business Analyst II becoming a trusted partner to client management, delivering well-supported diagnoses and recommendations, and building the business case, strategy and executive presence skills needed to progress to a senior role.

KEY RESPONSIBILITIES

Map friction points: Document current-state workflows across functions, including version control, sprint cycles and change management, to find where processes break down, slow down or add cost.
Diagnose root causes: Use AI-enabled analysis and KPI benchmarking to link performance issues to underlying process, training, vendor or system causes. . Develop recommendations: Turn diagnoses into prioritized recommendations, supported by financial business cases, for review with senior analysts and client stakeholders.
Present to client management: Facilitate workshops and present findings and recommendations to client senior managers and directors, and support senior team members in executive reviews.
Enable client action: Provide recommendations the client can implement independently, such as process, policy, vendor or training changes.
Support Stefanini engagement: Flag opportunities where broader capabilities are needed, and support client relationship directors and business unit teams in defining requirements and next steps.
Track actions: Maintain action trackers and follow up with owners to confirm recommendations are implemented as agreed.
Contribute to roadmaps: Help shape improvement roadmaps by identifying upcoming process changes and rollouts that need attention before they cause disruption.

Job Requirements

Details:

Bachelor's degree in Information Systems, Business, Computer Science or a related field, or equivalent experience.
3-5 years in business analysis, process improvement or IT consulting, including experience working with client managers and directors.
Strong root cause analysis skills, with a track record of explaining why performance issues occur and recommending practical fixes.
Experience with current- and future-state process mapping, using BPMN or similar notation.
Practical experience applying AI tools to analysis, with the judgment to validate output before it reaches a client.
Proficiency in SQL, Excel, and a BI platform such as Power BI or Tableau.
Working knowledge of ITIL and enterprise platforms such as ServiceNow and Salesforce.
Understanding of the software development lifecycle, Agile delivery, and change management practices.
Ability to build financial business cases for recommendations, or a strong interest in developing this skill.
Strong English communication skills, with a growing executive presence and the ability to present findings clearly to senior stakeholders.

#LI-LN1, #LI-REMOTE

Pay Range:

Based on Experience