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Business Analyst

2-9 Years
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  • Posted a month ago
  • Over 500 applicants have applied

Job Description

Role Responsibilities:

  • Collaborate with stakeholders to gather and document business requirements for CCaaS solutions.
  • Analyze and optimize contact center workflows for automation and efficiency.
  • Create UAT test cases, assist in deployment, and ensure successful implementation.
  • Work cross-functionally to align technical design with business objectives.

Key Deliverables:

  • Detailed business requirement documents and use cases.
  • Optimized contact center process maps and workflow diagrams.
  • UAT test plans and validation reports.
  • Actionable insights and recommendations based on CCaaS trends.

About Company

Sprinklr

Job ID: 111959145

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