Business Analyst – Salesforce (Service Cloud & FSL) ABB Robotics

Are you passionate about bridging business needs with innovative IS solutions Join ourSalesforceRobotics IS team as a Business Analyst and play a key role in shaping the future of ServiceCloudand Field Service Lightning (FSL)in our globalSalesforceCRM.In this role, you will collaborate across global teams to translate business requirements into impactful technical solutionstooptimizecustomerjourney!

Yourresponsibilities:

• Translate business requirements into bulletproof technical specs - data models, process flows, and configurations that scale globallyin our Salesforce CRM.

• Create delivery-ready user stories, backlog items, and acceptance criteria thatDevteams can build from without rework.

• Guide business users on FSL capabilities and best practices (work orders, service appointments, scheduling/dispatch) and help shape the right solution.

• Facilitate alignment between stakeholders and application to ensure shared understanding and solution clarity

• Support testing, training, and implementation activities to ensure successful delivery of IS solutions

In addition to these core responsibilities, you will work closely with Business Process Owners, IS Managers, Solution Architects, and Development and QA teams. You will navigate the challenges of distributed, multicultural teams and adapt solutions to meet both global and local business needs. Your ability to communicate effectively, think critically, and manage multiple processes will be key to your success.

The position is global. The preferred locations are Poland, Sweden, Italy, Hungary, Spain, Czech Republic, and India.

Your background:

• 6+ years asBusinessor Functional Analyst in Salesforce CRM with hands-onin ServiceCloud andField Service Lightning.

• Proventrack record designing and implementing FSL solutions at global scale - work orders, scheduling, dispatch.

• Relevant certifications likeService Cloud Consultantand/orField Service Consultant

• Strong analytical thinking and problem-solving skills

• Proven ability to translate business needs into and influence stakeholders

• Familiarity with Agile methodologies and backlog management using Azure DevOps

• Proficiencyin process mapping tools such as Visio

This is your opportunity to contribute to a dynamic, forward-thinking team and help shape the digital future of ABB Robotics. Ifyou'reready to take on a global challenge and make a meaningful impact, we look forward to your application.

What'sin it for you

At ABB Robotics,you'llbe part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact.You'llwork withcutting-edgetechnologies, visionary teams, andhave the opportunity toshape the future ofRobotics on a global scale.

We empower you to take the lead, share bold ideas, and shape real outcomes.You'llgrow through hands-on experience, mentorship, and learning that fits your goals. Here, your workdoesn'tjustmatter,it moves things forward.

Our benefits Competitive, comprehensive, and crafted with you in mind.

Welcomewithyourapplication!