Business Analyst - Retail Consultant

Roles & Responsibilities:

• Support and enhance D365 F&O Retail/Commerce modules — POS, inventory, omnichannel, merchandising, and store operations.
• Configure and support POS/MPOS solutions across store formats, including hardware station profiles, peripherals, offline/online modes, cash management (cash declaration, safe drops, till reconciliation), and POS UI/receipt/tender type configuration and troubleshooting.
• Structure and maintain product assortments and catalogs — building category/navigation hierarchies, enriching attributes, and managing multi-channel product publishing (in-store, e-commerce, call center, mobile).
• Configure retail pricing engines, advanced discounts, mix-and-match/threshold offers, loyalty programs, price groups, and customer-facing promotions in line with business requirements.
• Set up and manage retail channels — store hierarchies, channel profiles, functionality profiles, and commerce parameters — enabling seamless integration across online, in-store, mobile, and call center channels.
• Manage omnichannel processes such as click-and-collect, ship-from-store, in-store pickup, and cross-channel returns/exchanges — overseeing the full order lifecycle from capture through fulfillment, shipping, returns, and refunds.
• Ensure a consistent omnichannel customer experience by aligning data and customer insights across channels.
• Configure and troubleshoot retail statement posting, store/channel journals, and retail-specific reconciliation between POS transactions and back-office finance.
• Manage and optimize inventory operations across multiple retail and fulfillment locations, including stock counts, replenishment, transfer orders, and inventory visibility/accuracy.
• Work with Distributed Order Management (DOM) to optimize fulfillment across channels.
• Integrate with third-party systems including CRMs, e-commerce platforms, loyalty systems, payment gateways, and 3PL/warehouse systems, ensuring seamless data exchange.
• Customize e-commerce solutions and Commerce SDK components.
• Monitor and secure payment transactions to ensure compliance with industry standards (e.g., PCI).
• Perform retail analytics and reporting using Power BI or similar tools.
• Utilize Application Insights and Kusto queries for log analysis and troubleshooting.
• Translate retail pain points (stock-outs, checkout friction, pricing inconsistencies, loyalty gaps) into efficient functional designs that improve inventory accuracy and customer experience.
• Author detailed Functional Design Documents (FDDs) for custom retail reports, POS extensions, receipt/journal customizations, and channel interfaces, collaborating closely with technical teams on delivery. Lead and support retail-focused User Acceptance Testing (UAT) cycles — store pilot testing, POS regression testing, defect triage — ahead of go-live.
• Provide L1/L2 production support for retail/commerce issues, including POS transaction errors, channel sync/CDX (Commerce Data Exchange) issues, and store-to-HQ data flow monitoring.
• Execute TLOG (transaction log) integration and BOM aggregation initiatives to improve store-to-HQ data flow and streamline retail operational reporting.
• Support multi-country, multi-store retail POS rollouts, ensuring consistent configuration and deployment governance across large store networks.
• Design and validate POS extensions and custom billing functionality (e.g., IMEI tracking for serialized goods, retail billing rules) in collaboration with development teams.
• Lead requirement-gathering workshops and client demos, translating business needs into Scope Design Documents and Functional Design Documents (FDDs) for retail solution build-out.
• Configure SCM parameters, procurement hierarchies, and vendor master setups across multiple legal entities to support retail merchandise procurement.
• Manage sales and purchase trade agreements to ensure automated, contract-compliant pricing across high-volume vendor catalogs feeding retail channels.
• Collaborate with cross-functional teams (development, DBAs, merchandising, store operations, and business users) to ensure timely incident and enhancement resolution.

Technical Competency:

• 3+ years of hands-on ERP experience (Dynamics 365 F&O), including at least 2–3 years focused specifically on D365 F&O Retail/Commerce implementation and/or support.
• In-depth, hands-on knowledge of the D365 Commerce/Retail module — POS/MPOS, store and channel setup, product information management (PIM), pricing and promotions engine, loyalty and gift card programs, and omnichannel order fulfillment.
• Hands-on experience with retail-specific configuration: hardware station profiles, cash management, retail statement posting, and store/channel journals.
• Practical understanding of retail business processes — merchandising lifecycle, assortment planning, seasonal/promotional campaigns, store operations, and customer experience drivers.
• Working knowledge of D365 F&O Supply Chain Management (SCM) — procurement, vendor management, and trade agreements — as it supports retail merchandising.
• Experience authoring Functional Design Documents (FDDs) and working with technical teams on custom reports, POS extensions, and channel interfaces.
• Proficiency in MS Office (Excel, PowerPoint, Word) for documentation and reporting.
• Strong incident management skills, with experience handling production support tickets (L1/L2) for retail/commerce issues.
• Experience in customer-facing support or services roles, with a customer-first mindset.
• Strong problem-solving, logical reasoning, and troubleshooting capabilities.
• Excellent written, verbal, and interpersonal communication skills; able to work directly with store operations, merchandising, and technical teams.
• Proven ability to work in collaborative, fast-paced environments.
• Commitment to continuous learning and adaptability.
• Experience across the full retail project lifecycle — requirements gathering, configuration, UAT, and go-live/store rollout support.
• Exposure to POS transaction/data flow concepts (e.g., TLOG integration) and store-to-HQ reconciliation reporting.
• Willingness to work occasional shifts outside local business hours or weekends based on project needs.