Business Analyst Project Lead

shopperbeats

3-5 Years

Chennai, India

Early Applicant

Posted 14 hours ago

Be among the first 10 applicants

Job Description

Job Title :- Business Product Analyst & Product Owner

Type :- Full-Time

Shopperbeats is one of the fastest-growing e-commerce companies based in Australia, with three offices in India. We offer a diverse catalog of thousands of products across categories such as Home & Garden, Pet Supplies, Sporting & Fitness Goods, Accessories, Health & Beauty Essentials, Electronics, Automobiles, and more.

About Role:

We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation. You will work closely with developers, quality & creative team, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace.

Key Responsibilities:

Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions.
Define and document detailed business requirements, user stories, process flows, and system interactions
Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment/Data processing, and returns handling.
Translate complex business logic into functional and technical specifications.
Act as a liaison between business teams and the tech team to ensure alignment and timely delivery.
Identify opportunities for automation and optimization in back-office operations.
Perform gap analysis and propose system or process improvements.
Support UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectations.
Track KPIs and operational metrics to guide continuous improvement.

Required Skills & Qualifications:

Bachelor's degree in Business, IT, Engineering, or related field
3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similar
Strong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.)
Experience working in agile/scrum environments
Familiarity with tools like Jira, Confluence, Trello, Figma, or similar
Technical know-how to communicate effectively with developers (SQL, API basics, system integration concepts)
Strong communication, documentation, and stakeholder management skills
Problem-solving mindset with attention to detail

Preferred Skills