Business Analyst, Post Delivery – Technician Scheduling Support

Inviting applications for the role of Business Analyst, Post Delivery - Technician Scheduling Support

Responsibilities

• Support technician scheduling through data tracking, workload analysis, and schedule optimization.

• Monitor post-delivery service readiness and flag gaps impacting installation or commissioning.

• Analyze service turnaround time and technician utilization metrics.

• Develop and maintain technician scheduling visibility dashboards tracking supplier installation and commissioning timelines across sites. (optional)

• Monitor supplier adherence to planned installation schedules by analyzing requested vs confirmed execution dates.

• Manage and analyze scheduling workflows through the client-built scheduling platform (Smartsheet-based tool) to track execution readiness. (optional)

• Perform exception analytics to identify scheduling delays, resource availability constraints, and execution risks. (optional)

• Generate supplier compliance scorecards measuring responsiveness, scheduling adherence, and installation performance. (optional)

• Maintain centralized execution tracking databases integrating contractor requests, supplier confirmations, and project milestone data.

• Support onboarding and enablement of suppliers on digital scheduling platforms, ensuring adoption and data accuracy.

• Conduct trend analysis on technician deployment efficiency and identify optimization opportunities. (optional)

• Drive continuous improvement initiatives by leveraging scheduling performance insights and workflow automation opportunities.

• Support data governance by ensuring audit-ready execution documentation and compliance tracking. (optional)

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's in operations management, Analytics, Engineering, or Business Administration

• Exposure to ERP or project tracking platforms (SAP, Oracle, Procore, etc.)

Preferred Qualifications/Skills

Technical Skills

• Workforce scheduling analytics

• Service request tracking and turnaround monitoring

• Productivity and utilization reporting (optional)

• Basic forecasting for technician workload planning (optional)

Functional Skills

• Understanding service lifecycle and installation workflows

• SLA tracking and compliance reporting

• Coordination across field teams and operations teams (optional)

Behavioural Skills

• Strong organizational skills

• Stakeholder engagement capability (optional)

• Service quality orientation (optional)

Analytics & Tools

• Advanced MS Excel (mandatory)

• Power BI / Tableau (preferred)

• ERP exposure (SAP / Oracle / Procore / Similar)

• Basic SQL or data querying (good to have)

• Process automation exposure (Power Automate / RPA - optional advantage)

Domain Knowledge

• Supply chain lifecycle understanding

• Procurement to Pay awareness

• Documentation compliance and audit controls

• SLA / KPI driven delivery model

Behavioural Competencies

• Data-driven decision making

• Strong stakeholder management

• Process improvement mindset

• Attention to detail and quality focus

• Ability to work in global / virtual delivery model