Business Analyst Pega

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Job Description

Key Responsibilities

Partner with business stakeholders to identify value-driven use cases for Pega Decisioning (NBA, adaptive models, and customer strategies).
Translate business objectives into decisioning requirements, rules, and strategies within Pega CDH (Customer Decision Hub).
Conduct impact assessments, ROI analysis, and define KPIs/metrics to measure business value delivered by decisioning solutions.
Collaborate with product owners, architects, and developers in an Agile/Scrum setup, participating in sprint planning, reviews, and retrospectives.
Write user stories, acceptance criteria, and decisioning logic requirements to guide development.
Validate and test decisioning strategies to ensure alignment with business goals and compliance requirements.
Monitor performance of deployed strategies and recommend optimizations for continuous improvement.
Act as a bridge between business and technical teams, ensuring clarity and prioritization of decisioning-related requirements.
Provide thought leadership on Pega best practices, guardrails, and industry trends in decisioning.
Pega CSSA and Pega Decision Lead certifications a must (CDH)