Business Analyst - Payment Gateway Platfrom

Role : Business Analyst – Payment Processing

Exp: 7+ yrs

Location : Chennai

JOB DESCRIPTION

Shift Timing : 4:30 PM to 1:30 AM IST

About the Role

We are seeking an experienced Business Analyst with deep expertise in the payment processing domain to support our Transit and Legacy Gateway product lines. This role sits within the product organization and works closely with product managers, product owners, developers, QA teams, and client-facing product specialists.

The ideal candidate will act as a bridge between business needs and technical delivery, translating complex payment domain requirements into clear, actionable user stories and acceptance criteria. The role also involves leveraging AI tools to create developer portal content, training materials, and market research outputs.

Key Responsibilities

Translate business requirements into well-defined user stories with clear acceptance criteria, leveraging deep understanding of the payment processing domain (authorization, capture, settlement, chargebacks)

Perform backlog refinement, participate in Agile scrum ceremonies, and ensure stories are sprint-ready with appropriate detail and context

Conduct gap analysis across products to identify risks, dependencies, and potential impacts; proactively communicate findings to stakeholders

Collaborate cross-functionally with developers, QA, product managers, product owners, and client-facing product specialists to ensure alignment on priorities and deliverables

Support roadmap prioritization by understanding client needs, market trends, and product strategy; work jointly with product owners on annual planning

Create and maintain content for the Transit Developer Portal, including TikTok-style short-form video presentations, technical documentation, and how-to guides

Leverage AI tools (including Global Payments AI Copilot and external AI platforms) to generate developer portal content, market research, and training materials – ensuring accuracy with no hallucination (RAG-model approach using Transit documentation)

Build and maintain chatbot capabilities for the Developer Portal using AI accelerator frameworks

Participate in daily standups (15–20 minutes) and weekly product calls to stay aligned with the product team's priorities

Work with multiple product lines: Virtual Terminal, Hosted Payments (3 flavors), Gateway, Co-branded, and Commercial products

Support confident delivery by feeding development teams with accurate context and specifications, minimizing last-minute changes and costly post-production fixes

Required Qualifications

7 –10 years of experience as a Business Analyst, Product Owner, or equivalent role

Proven experience in the payment processing / fintech industry with strong understanding of payment gateways, transaction processing, authorization/capture/settlement flows

Hands-on experience with Agile/Scrum methodologies including backlog management, sprint planning, and user story creation

Strong ability to write clear acceptance criteria and translate complex business logic into technical specifications

Experience conducting gap analysis, risk assessment, and impact analysis on product features

Familiarity with developer portals, API documentation, and technical content creation

Excellent communication skills with the ability to collaborate effectively across geographically distributed teams

Preferred Qualifications

Training or certification in AI accelerator programs (e.g., OutSkill or similar)

Proficiency with AI content generation tools for creating videos, presentations, and market research

Experience working with Global Payments or similar large-scale payment processing

organizations

Familiarity with co-pilot tools and AI-assisted product development workflows

Experience in creating short-form video content (TikTok-style) for technical/product education