Job Description:
- Onit Inc is looking for a highly organized self-starter to join our team as a Business Analyst on thesimple LegalandContract Worksproducts, in the legal tech SaaS industry.
- Onit is known for outstanding customer support.
- We are second to none in our space and are looking for experienced Business Analysts to join our team.
- As a member of our team, you will help to improve upon and lead our post-sale efforts for Integrations by working directly with new customers alongside the implementation manager, as well as a variety of other internal departments.
- The right person in this role will be passionate about making customers successful by solving their business challenges with technical solutions.
- You care about getting it done and getting it done right, and you make sure customers quickly find value and love our products.
- Our Business Analysts are experts with our products and processes.
- They analyze customer requirements, leverage product expertise and share best practices to help establish a customers new process and our place at the top of the legal technology space.
Role and Responsibilities:
- Work with an implementation manager to create requirement documents for integrations.
- Assist the implementation manager in integration implementation, which includes requirement documentation, requirement gathering, integration design , UAT testing, handling issues, and change requests.
- Collaborate with integration developers to ensure the deliverable matches the scope and client requirements.
- Coordinate with internal resources for the smooth execution of projects.
- Ensure that all projects are delivered on-time and within scope.
- Ensure the customer will be a positive reference to other customers/prospects.
Required skills:
- 3+ year of experience in business analysis.
- 3-5 years of overall IT experience.
- Demonstrated ability to quickly understand business requirements and expectations.
- Excellent verbal and written communication skills.
- Previous roles in a customer-facing environment.
- Detail-oriented with strong organizational skills.
- General understanding of programming fundamentals.
- Strong team player with proven ability to work with teams across geos.
- Excellent Microsoft Office Suite and general documentation proficiency.
- Ability to multi-task and prioritize across several projects simultaneously.
Desired skills:
- REST API Experience.
- Understanding of XML.
- Experience with finance systems.
- Experience in a B2B software environment
