Business Analyst

Job Description:

• Onit Inc is looking for a highly organized self-starter to join our team as a Business Analyst on the simple Legal and Contract Works products, in the legal tech SaaS industry.
• Onit is known for outstanding customer support.
• We are second to none in our space and are looking for experienced Business Analysts to join our team.
• As a member of our team, you will help to improve upon and lead our post-sale efforts for Integrations by working directly with new customers alongside the implementation manager, as well as a variety of other internal departments.
• The right person in this role will be passionate about making customers successful by solving their business challenges with technical solutions.
• You care about getting it done and getting it done right, and you make sure customers quickly find value and love our products.
• Our Business Analysts are experts with our products and processes.
• They analyze customer requirements, leverage product expertise and share best practices to help establish a customers new process and our place at the top of the legal technology space.

Role and Responsibilities:

• Work with an implementation manager to create requirement documents for integrations.
• Assist the implementation manager in integration implementation, which includes requirement documentation, requirement gathering, integration design , UAT testing, handling issues, and change requests.
• Collaborate with integration developers to ensure the deliverable matches the scope and client requirements.
• Coordinate with internal resources for the smooth execution of projects.
• Ensure that all projects are delivered on-time and within scope.
• Ensure the customer will be a positive reference to other customers/prospects.

Required skills:

• 3+ year of experience in business analysis.
• 3-5 years of overall IT experience.
• Demonstrated ability to quickly understand business requirements and expectations.
• Excellent verbal and written communication skills.
• Previous roles in a customer-facing environment.
• Detail-oriented with strong organizational skills.
• General understanding of programming fundamentals.
• Strong team player with proven ability to work with teams across geos.
• Excellent Microsoft Office Suite and general documentation proficiency.
• Ability to multi-task and prioritize across several projects simultaneously.

Desired skills:

• REST API Experience.
• Understanding of XML.
• Experience with finance systems.
• Experience in a B2B software environment