The Business Analyst serves as a critical liaison between clients, Product Owners, and delivery teams, ensuring that business requirements are accurately captured, documented, and translated into actionable Agile user stories. This role is responsible for gathering, curating, and validating requirements across technology (application development and data) and user experience domains. The Business Analyst ensures alignment between client needs and delivered solutions, acts as the final internal reviewer of all deliverables, and facilitates client acceptance. Candidates should possess proven experience in payment validation and demonstrate exceptional attention to detail, ensuring the highest standards of accuracy and compliance throughout the project lifecycle. This individual is instrumental in driving project success and delivering value through precise requirements management and process optimization.
Essential Duties And Responsibilities
- Demonstrate independent, critical thinking and active listening to fully understand and empathize with client requirements.
- Rapidly develop deep domain expertise for assigned projects and client programs.
- Independently elicit, analyze, document, and map requirements in collaboration with internal and external stakeholders.
- Author clear, concise, and testable business requirements in the form of Agile user stories.
- Gather and document requirements to support technology (data and application development) and user experience design initiatives.
- Produce supporting documentation such as process flows, wireframes, and use cases to facilitate solution design and implementation.
- Utilize advanced SQL skills to review and analyze data, supporting requirements validation and solution design.
- Ability to write complex SQL queries for data extraction, transformation, and analysis.
- Coordinate and synchronize user story workflow across User Experience, Creative, Application Development, and Quality Assurance teams to maximize throughput and minimize bottlenecks.
- Lead and facilitate requirements review and approval processes with clients and internal teams.
- Identify and recommend improvements to requirements management tools, templates, and processes.
- Serve as an expert and advocate for OneMagnify's Agile methodology and best practices.
- Create use cases and review test scenarios to ensure comprehensive requirement-to-test case traceability, act as subject matter expert for quality assurance activities, with a focus on payment validation and data accuracy.
- Support train-the-trainer initiatives and assist in developing training documentation as needed.
- Assist with user acceptance testing (UAT) and provide guidance to client testers, especially for payment validation scenarios.
- Lead requirements gathering sessions, client reviews, and user acceptance training or demonstrations.
- Participate in new business opportunity meetings, client presentations, and production support activities as required.
- Provide second-tier support for triaging customer inquiries and manage the documentation of user stories or defects identified post-implementation.
- Apply high attention to detail in all aspects of requirements gathering, documentation, and validation to ensure accuracy and compliance.
- Demonstrated ability to analyze large, complex datasets to derive actionable insights and support business decisions.
- Experience in root cause analysis and troubleshooting data or process issues.
Desired Skills And Experience
- Minimum 5 years experience as a Business Analyst in a technology-driven environment with a proven track record of delivering complex client solutions
- Demonstrated high proficiency with SQL writing to review and analyze data
- Minimum 5 years experience with Agile development methodology
- Proven experience in customer-facing, consultative roles within a professional technology consulting environment
- Strategic thinker, adaptive, and self-starter with a proactive approach to problem-solving
- Bachelor's degree in business, economics, or a technology-related field
- Automotive industry experience preferred
- Experience with payment validation and payment processing is highly desirable
- Experience with Oracle and Postgres in Google Cloud Platform (GCP) environments is strongly preferred
- Exceptional verbal and written communication skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Visio
- Experience in root cause analysis and troubleshooting data or process issues
