Business Analyst

Description

About Norstella:

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: 

• Accelerate the drug development cycle 
• Assess competition and bring the right drugs to market 
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies
  
  

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Job Description

• We are seeking an experienced Senior Business Analyst to lead requirements definition and solution design across our Market Access portfolio and platform. This individual will partner closely with Product Owners, Engineering, Architecture, and cross-functional stakeholders to translate strategic objectives into scalable, high-quality platform capabilities.
• This role requires strong analytical rigor, advanced Agile execution skills, deep stakeholder engagement, and the ability to operate at both strategic and execution levels. The Senior Business Analyst will play a critical role in evolving our platform from data delivery to integrated, solutions-oriented experiences.
• Location: India (supporting US stakeholders)
  
  

Responsibilities


Strategic Requirements & Solution Definition

• Translate high-level business strategy and product vision into detailed epics, user stories, and acceptance criteria with clear functional and non-functional requirements.
• Conduct in-depth stakeholder interviews and facilitate structured requirement workshops.
• Develop comprehensive documentation including business process flows (BPMN), data mappings, integration specifications, and traceability matrices.
• Partner with Product Leadership to refine roadmap initiatives and ensure alignment with long-term portfolio strategy.
• Evaluate feature prioritization, technical debt, and enhancement opportunities to maximize business value.
  
  

Agile Delivery & Execution

• Own and maintain detailed backlog artifacts within Jira (or equivalent tool).
• Provide ongoing clarification and decision support to engineering teams throughout the software development lifecycle.
• Identify risks, dependencies, and cross-team impacts early and proactively drive mitigation plans.
• Lead and support User Acceptance Testing (UAT), ensuring validation against defined requirements and business objectives.
• Drive root cause analysis for production issues and implement long-term corrective actions.
  
  

Platform & Technical Collaboration

• Facilitate architecture and design discussions to ensure scalability, reliability, and long-term platform sustainability.
• Collaborate with engineering and DevOps teams to define requirements that support cloud-native environments and CI/CD pipelines.
• Contribute to the evolution of reusable platform components and shared services across the portfolio.
• Ensure requirements support performance, security, and data governance standards.
  
  

Cross-Functional & Global Stakeholder Management

• Partner with Product, Engineering, Data, Operations, and Commercial stakeholders across time zones.
• Communicate complex technical concepts clearly to business audiences and vice versa.
• Support US-based leadership and stakeholders through structured updates and documentation.
  
  

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
• 5+ years of experience as a Business Analyst in product, platform, or SaaS environments.
• Demonstrated expertise in writing detailed requirements, epics, user stories, and acceptance criteria with minimal rework.
• Strong working knowledge of Agile/Scrum methodologies; experience operating within distributed, global teams.
• Experience working in cloud-based environments (AWS/Azure/GCP) and familiarity with DevOps practices (CI/CD pipelines, containerization such as Kubernetes and Docker).
• Ability to query and validate data using SQL.
• Strong analytical, problem-solving, and critical thinking capabilities.
• Excellent written and verbal communication skills suitable for senior stakeholder engagement.
• Ability to collaborate effectively across US–India time zones.
  
  

Preferred

• Experience in pharmaceutical market access, managed markets, healthcare analytics, or payer intelligence environments.
• Familiarity with formulary coverage, utilization management (PA/ST/QL), payer policy interpretation, or claims-based analytics.
• Experience supporting analytics or AI-enabled product capabilities.
  
  

Our Guiding Principles for success at Norstella

01: Bold, Passionate, Mission-First 

02: Integrity, Truth, Reality

03: Kindness, Empathy, Grace

04: Resilience, Mettle, Perseverance

05: Humility, Gratitude, Learning

Benefits

• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk
  
  

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people's differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual's abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.


Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [Confidential Information].