Business Analyst – US Commercial Insurance

Location: Bangalore

Work Mode: Work from Office (WFO)

Experience: 5–7 Years

Industry: US Property & Casualty (P&C) Commercial Insurance

Job Summary

We are looking for an experienced Business Analyst with strong expertise in the US Property & Casualty (P&C) commercial insurance industry. The ideal candidate will act as a bridge between business stakeholders and technology teams, driving the analysis, design, and optimization of insurance workflows across Wholesale Brokers, Managing General Agents (MGAs), and Insurance Carriers.

The candidate should have a strong understanding of the US commercial insurance value chain, submission management, insurance policy lifecycles, and system integrations.

Key Responsibilities

1. Business Requirements & Process Mapping

• Gather, analyze, and document business requirements, BRDs, FRDs, functional specifications, and user stories.
• Map end-to-end commercial insurance processes, including new business, renewals, endorsements, and cancellations.
• Understand various commercial insurance lines, including General Liability, Commercial Property, Excess & Surplus (E&S), Inland Marine, and Commercial Auto.

2. Submission Management & Process Optimization

• Analyze and optimize submission management workflows to improve processing efficiency and reduce clearance times.
• Define requirements for automated data extraction and submission triage using Intelligent Document Processing (IDP) and Optical Character Recognition (OCR).
• Work with ACORD forms, including ACORD 125, 126, and 140, along with supplemental applications and data received through emails, portals, and APIs.

3. Broker, MGA & Carrier Workflow Integration

• Understand wholesale broker workflows, including risk submission, market distribution, and quote comparison.
• Analyze MGA operations involving delegated underwriting authority, program business, and carrier-defined underwriting guidelines.
• Support integration with carrier systems for risk aggregation, policy issuance, billing, and regulatory reporting.
• Facilitate accurate data exchange and bordereau reporting between MGAs and carriers.

4. System & Data Integration

• Collaborate with business and technical teams to define API integration requirements between portals, rating engines, and Policy Administration Systems (PAS).
• Perform data mapping and validation using SQL.
• Work with technology teams to ensure data integrity and seamless integration across insurance platforms.

5. Agile Delivery & Stakeholder Management

• Participate in Agile/Scrum ceremonies, backlog management, and requirement prioritization.
• Create and maintain user stories and functional documentation using Jira.
• Coordinate with business stakeholders, architects, developers, and QA teams to ensure successful implementation of business requirements.

Required Skills & Qualifications

• 5–7 years of Business Analysis experience specifically within the US Property & Casualty (P&C) insurance industry.
• Strong understanding of US commercial insurance processes and workflows across Wholesale Brokers, MGAs, and Insurance Carriers.
• Knowledge of commercial insurance policy lifecycles, including new business, renewals, endorsements, and cancellations.
• Hands-on experience with ACORD data standards and forms, preferably ACORD 125, 126, and 140.
• Familiarity with insurance platforms such as Guidewire, Duck Creek, Origami Risk, Vertafore, Applied Systems, or Novidea.
• Experience in writing BRDs, FRDs, functional specifications, user stories, and process maps.
• Working knowledge of Agile/Scrum methodologies and Jira.
• Proficiency in SQL for data mapping and validation.
• Understanding of APIs, system integration, and Policy Administration Systems (PAS).
• Experience with business process mapping tools such as Microsoft Visio or Lucidchart.
• Excellent written and verbal communication, analytical thinking, and documentation skills.

Preferred Qualifications

• Professional insurance certifications such as CPCU (Chartered Property Casualty Underwriter) or AU (Associate in Commercial Underwriting).
• Experience with Excess & Surplus (E&S) insurance and non-admitted market workflows.
• Exposure to Intelligent Document Processing (IDP), OCR, automated submission triage, and bordereau reporting.