Job Description: Manager of Business Analysts
Role Overview
The Manager of Business Analysts leads a team responsible for business analysis, reporting, and corporate application support (including OAC, Hyperion, Power BI, Qlik Sense, and bespoke systems). This role ensures the team delivers high-quality business intelligence solutions, supports Management Information Reporting Systems (MIRS), and partners with stakeholders across Finance, Accounting, Treasury, Tax, and other functions. The manager drives team performance, fosters professional growth, and ensures alignment with organizational goals.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a team of Business Analysts, fostering a collaborative and high-performance culture.
- Set clear objectives, conduct regular performance reviews, and provide ongoing coaching and feedback.
- Identify training needs and facilitate professional development opportunities.
Strategic Oversight
- Oversee the analysis and documentation of business requirements for reporting and corporate applications.
- Ensure the production of reporting and software functional designs meets organizational standards.
- Guide the team in change management processes, ensuring proper approvals and adherence to testing and migration protocols.
Project & Operational Management
- Allocate resources and prioritize team tasks to meet project and organizational deadlines.
- Monitor progress, provide regular updates to senior management, and ensure timely delivery of key initiatives.
- Oversee the creation and execution of test plans, user acceptance testing, and deployment of deliverables.
Stakeholder Engagement
- Build strong relationships with stakeholders in Finance, Accounting, Treasury, Tax, and other departments.
- Facilitate effective communication between the Business Analyst team and business partners.
- Ensure stakeholder requirements are accurately captured and addressed.
Quality Assurance & Support
- Ensure high standards in support ticket handling and documentation to reduce support volumes.
- Oversee data reconciliation activities and ensure accuracy in reporting.
- Promote best practices in business and systems analysis, data visualization, and technical proficiency.
Requirements
Experience & Skills
- Proven experience managing business analysts or similar technical teams.
- Strong background in Professional Services and/or Insurance industries, with deep understanding of reporting requirements.
- Expertise in business intelligence solutions, systems development, and data visualization tools (Power BI, Qlik Sense, Oracle OBIEE, OAC, OTBI, FAW).
- Advanced organizational, communication, and critical thinking skills.
- Ability to maintain confidentiality and project a professional image.
- Working knowledge of reporting of Finance, Accounting, Treasury, Tax, and ideally Human Resources and/or Marketing operations data. Specifically, P&L, GL, Project Accounting, Time Reporting, Accounts Receivable, Accounts Payable and Expense management.
- Technical proficiency in SQL, PL/SQL, and experience with chatbot solutions and automated test scripts is a plus.
- Experience with advanced analytics (AI, Predictive, Data Mining, Sentiment Analysis, Cluster Analysis) is highly desirable.
Leadership Qualities
- Demonstrated ability to lead, motivate, and develop teams.
- Strong stakeholder management and interpersonal skills.
- Commitment to continuous improvement and operational excellence.
