Business Analyst

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of Best Technology Innovation in Loyalty.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a Strong performer in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io.

The Opportunity

This is an exciting opportunity for Engineers to begin their careers in a Business Analyst role, working closely with global enterprise customers to understand business needs, analyze requirements, and collaborate with cross-functional teams to deliver technology-driven loyalty management solutions through our GRAVTY® platform.

The role is ideal for Engineers who enjoy customer-facing interactions, are passionate about solving business problems, and aspire to build a career in an enterprise IT product company by consulting with customers, implementing product solutions, and enabling successful digital transformation initiatives.

Key Responsibilities

• Drive end-to-end implementation of GRAVTY® solutions for global enterprise customers.
• Conduct discovery workshops and requirement-gathering sessions to understand customer business processes, objectives, and challenges.
• Analyze business requirements and translate them into functional specifications and solution designs.
• Configure solutions, support testing, User Acceptance Testing (UAT), and go-live activities.
• Collaborate closely with Product, Engineering, QA, Analytics, and Customer Success teams to ensure successful project delivery.
• Build strong customer relationships through effective communication, stakeholder management, and collaboration.
• Deliver customer training sessions and prepare functional documentation, user guides, and implementation artifacts.
• Support post-implementation activities, including issue resolution, solution optimization, and customer adoption.
• Monitor project progress, proactively identify risks, and contribute to continuous process and product improvements.

An Ideal Candidate

• 2026 Engineering graduate from ECE/EEE/Mechanical stream with a minimum CGPA of 7.5.
• Genuine interest in business consulting, client-facing roles, and enterprise product delivery.
• A strong passion for solving business problems using technology.
• Curiosity to understand business processes and recommend practical technology solutions.
• A proactive, high energy, street-smart mindset with a passion for continuous learning.
• Excellent analytical, logical thinking, and problem-solving skills.
• Strong verbal and written communication with the ability to interact confidently with customers.
• Ability to work effectively with cross-functional teams in a fast-paced environment.
• Ownership, accountability, and a customer-first mindset.

Why Join LJI

At LJI, you'll gain exposure to global enterprise customers, work alongside experienced product and consulting teams, and build expertise in enterprise SaaS, business consulting, customer engagement, and loyalty technology. You'll play a key role in delivering impactful digital transformation projects while accelerating your professional growth.