Business Analyst - LMS Admin

Inviting applications for the role of Business Analyst, LMS Admin!

In this role, you will be responsible for overseeing end-to-end process delivery across learning operations and support. You will manage a small team, act as the first level of quality control, handle escalations, and support the global HR and L&D stakeholders with timely and compliant administration. This role demands strong operational execution, stakeholder communication, and functional knowledge of LMS tools.

Responsibilities

1. Process Leadership & Team Coordination:

• Oversee and allocate daily workload for a team of 3-6 analysts supporting learning administration-related activities.

• Lead and mentor a team of learning analysts, ensuring high performance.

• Monitor team metrics and adherence to SLAs.

• Lead on the job training and knowledge transfers.

1. Learning Administration:

• Manage end-to-end administrative tasks within Learning Management System (LMS), including course creation, enrollment, session setup, and instructor coordination.

• Maintain and update training calendars and participant lists.

• Supervise end-to-end course setup, nominations, participant tracking, and closure in the Learning Management System

• Maintain and update process documentation.

• Conduct audits to ensure service delivery excellence.

1. Data Management & Reporting:

• Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards.

• Support client/internal audits with timely submission of required documentation and evidence.

• Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues.

1. Communication Management:

• Provide timely responses to employee queries regarding system accessand training assignments.

• Document and escalate recurring issues or enhancement requests to system support or global process owners.

• Serve as the first line of communication with HR Business Partners or, L&D leads across regions.

1. Process Enhancement:

• Identify gaps in theLMSadmin process and implement enhancements.

• Leverage analytics to optimize process

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in HR, Business, or a related field.

• Good years of experience in LMS administration roles, with minimum year in leadership role.

• Strong written and verbal communication skills.

• Proficient in LMStools

Preferred Qualifications/ Skills

• Certification on any LMS platform

• Knowledge of eLearning tools and technologies.

• Strong leadership and interpersonal skills.

• Analytical mindset with attention to detail.

• Effective communication and stakeholder management abilities.