Business Analyst (Life Sciences)

The Business Analyst plays a key role in collaborating with stakeholders, gather information, analyse the workflows and prepare gap analysis/summary, make recommendations and come up with workflow metrics. Should be able to analyse datasets and build reports that help in making informed decisions. This role is also responsible to partner/support in User Acceptance Testing (UAT), documentation, and training.

Job Description

Act as a liaison between business units (marketing, regulatory, R&D, etc.), IT team and vendors

Partner with internal/external stakeholders to ensure alignment between teams

Collaborate with stakeholders to gather requirement, perform analysis, develop Gap summary documents and quantify workflow metrics

Draft Functional Specifications and collaborate with IT teams and share insights to translate business requirements into technical solutions

Work with Business Process & Training Lead to coordinate and develop/document training materials

Manage change control processes related to operations, including scope changes, process improvements, and system enhancements

Support user engagement, training, and hypercare activities, during major system changes or process rollouts

Collaborate with stakeholders to gather, validate, and prioritize business requirements for process or system enhancements

Support User Acceptance Testing (UAT), documentation, and training

Capture lessons learned post Go-Live and contribute to knowledge transfer activities and process documentation repositories

Enhance process and tool adoption through continuous user involvement and iterative feedback-driven improvements

Support system migration by gathering and validating business requirements, mapping legacy workflows to target systems, and ensuring data, process, and user alignment throughout the transition

Analyze datasets and build report/dashboard to identify trends, patterns, and insights

Conduct regular meetings and share periodic project status report to key holders

Track and report document status, including periodic progress updates, and metrics on volume, turnaround time, and compliance

Drive continuous improvement by analyzing workflow metrics, gathering stakeholder feedback, and recommending optimizations

Must have:

A Bachelor's/Master's degree in life science / English

Nice to have: (Additional desired qualities)

Minimum of 3 years experience supporting Publications Operations and record management, system (Veeva platform) support, and project coordination.

Proactive and initiative-taking mindset

Experience with UAT testing, issue tracking, and stakeholder communication.

Proficiency in Excel, working with PowerBI dashboards or similar analytics tools is desirable.

Strong troubleshooting, documentation, and communication skills.

Ability to multitask and prioritize in a dynamic project environment

Competencies:

Attention to Detail

Strong Communication Skills

Technical Troubleshooting

Project Coordination

Stakeholder Engagement

Quality Assurance

Analytical Thinking