Business Analyst

Project Role: Business Analyst

Work Experience: 2 to 8 Years

Work location: Bengaluru/Pune/Gurgaon

Work Mode: Hybrid

Must Have Skills: Experience working on enterprise HIS/EMR platforms

Job Responsibility:

• Lead requirement gathering sessions with clinicians, nurses, administrators, finance users, and operational stakeholders.
• Analyze existing workflows and define future-state processes for HIS/EMR adoption.
• Conduct fit-gap analysis between current business processes and system functionality.
• Translate business needs into clear functional requirements, user stories, process maps, and solution documentation.
• Ensure traceability of requirements across design, build, testing, and deployment phases.

Key Responsibilities – Healthcare Workflow Mapping

• Map workflows for patient registration, appointment scheduling, admissions, discharge, transfer, clinical documentation, order entry, medication management, billing, claims, laboratory, radiology, and pharmacy.
• Recommend process improvements to improve efficiency, compliance, patient safety, and user experience.
• Work closely with end users to validate clinical and non-clinical workflows.

Key Responsibilities – Stakeholder Engagement

• Act as the primary functional liaison between users, project teams, IT teams, and vendors.
• Facilitate workshops, design sessions, and requirement validation meetings.
• Manage stakeholder expectations and secure sign-off on business requirements and process changes.
• Support executive and departmental reporting with clear analysis and project insights.

Technical/Required Skills:

• Bachelor's degree in healthcare, Nursing, Pharmacy, Life Sciences, Health Informatics, Business, Information Systems, or related discipline.
• 8–10 years of experience in business analysis, with at least 4–5 years in healthcare IT, HIS, or EMR implementation.
• Proven experience in hospital or healthcare workflow analysis and system implementation.
• Strong understanding of clinical and operational processes in healthcare settings.
• Excellent requirement gathering and business analysis skills.
• Strong healthcare domain knowledge across clinical and administrative functions.
• Expertise in process mapping, BRD/FRD creation, use cases, and workflow documentation.
• Strong communication and facilitation skills.
• Experience in UAT planning, defect management, and solution validation.
• Knowledge of interoperability, reporting, and data migration concepts is desirable.
• Proficiency in tools such as Visio, Excel, PowerPoint, JIRA, and Confluence.

Good to have Skills/Experience:

• Healthcare/Pharma experience

Educational Qualification:

• BTech/BCA/BSc/MTech/MCA/MS