Business Analyst I

Primary Skills:

• Oracle Sales Cloud

Secondary Skills:

• Business Intelligence
• Knowledge of SQL

Mandatory/Must have Skills:

• Advanced MS Excel
• Highly computer literate
• Excellent English verbal and written communication skills

This position will be part of the global Sales operations team (a) territory and business Intelligence support to sales organisation (b) On boarding and training sales members with Oracle tools and applications The successful candidate would be expected to be available during North America time zone.

Scope:

• Works as part of the Oracle University (OU) Sales Operations team
• Reports to the Operations Manager
• Regularly provides status updates on progress of tasks/work
• Produces Reports to the sales organisation
• Collaborates with sales and operations organisations to collect territory data and provide business intelligence

Responsibilities:

• Maintain the integrity of Sales territory s records, working with sales managers and sales reps to ensure correct assignments.
• Maintain territory data and Oracle Sales Cloud, Sales Dashboards.
• Running reports for sales intelligence and forecasting by building analysis in Oracle Business Intelligence
• Be a member of the Oracle University Business Intelligence Super user community, Review collected data for accuracy, and present findings to the Operations Manager
• Delivery of On Boarding training for new Sales Members, on operations procedures and systems to ensure Sales member spends less time in processes with maximum time to customer
• Handle or escalate issues and queries connected to the data collection and processing process, quickly, accurately and professionally.
• Develop and maintain good working relationships with internal support groups (back office Operations teams etc), to ensure data processing is managed in a timely and accurate manner.
• Manage and respond to queries and questions related to Sales Cloud, Quoting Tools, Approvals and process, in a timely and professional manner.
• Update and maintain Operations internal websites and portal.
• Operate in line with Oracle and OU business policies and procedures, ensuring sales adherence to business practices.
• Maintain documentation of the processes related to Sales transactions.

Profile:

• Experience in Essential functions 3-5 years
• Highly computer literate - Essential
• Excellent English verbal and written communication skills Essential
• Advanced MS Excel skills Essential
• Experience in building analysis and dashboards in Oracle Business Intelligence (OBI EE) Good to have
• Knowledge of SQL and experience of running SQL queries in Oracle SQL developer Requirement
• Experience in using Oracle Sales Cloud (Fusion CRM) Good to have
• Accuracy and attention to detail
• Excellent planning, Organising and Presentation skills, ability to prioritize workload
• Team player
• Personal drive
• Professional attitude