We are seeking a passionate and highly driven individual to join our CPQ & NPI Operations team within Product Operations. In this role you will be a key CPQ & NPI specialist in providing expertise and strategic insights to enhance our processes. This is a full-time position.
What will you do
Support implementations related to GTM initiatives, sales productivity, user experience and be accountable for Salesforce CPQ & NPI deliverables
Manage and own the CPQ KTLO and NPI ticket queue and dashboards, ensuring tasks are properly assigned, tracked, and followed up on
Regularly compile reports, provide status updates, and drive timely delivery of requests through effective coordination and communication
Manage Salesforce CPQ systems enhancements and projects from start to finish – requirements analysis, consensus building, testing, documentation, and launch/training
Facilitate business process reviews for requirement gathering & documentation; Translate business requirements into IT requirements, leveraging best practices and CPQ tool knowledge to deliver best user experience
Provide the highest standards of CPQ systems support and enablement to field support, sales support, and deal operations teams when it comes to quoting & new product launches
Partner closely with the IT team and cross-functional partners on getting scalable solutions and changes implemented in a timely manner
Create, maintain and deliver training and documentation for all new implementations, ensure CPQ system and new products are well adapted by users as new processes and products are rolled out
Advocate for an optimised CPQ user experience by ensuring system enhancements align with business needs and feedback
Analyse and optimise CPQ & NPI processes to drive efficiency and scalability
What should you have
Strategic thinker: Evaluate things holistically and for the long term, make decisions using a strong blend of technical chops and understanding of business needs
Self-Starter & Results-Driven: Demonstrates a high level of productivity with minimal day-to-day oversight. Takes ownership, shows initiative, and proactively drives solutions to completion
Effective Communicator & Collaborator: Strong follow-up skills, transparency, and the ability to synthesise information into a clear, digestible format for business operations teams
High-energy, company first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment
You are detail-oriented, leverage your resources, and get things done on time with quality results!
2-4 years in Salesforce CPQ hands-on experience preferred
2+ years in a Business Systems Analyst or Operations role, preferably in a SaaS environment
