Greetings from HCL Technologies!
Currently Hiring for Business Analyst - HIS / EMR
Location - Mumbai (Only)
Experience - 4-12 years
JD:
The Senior Business Analyst – HIS/EMR Implementation will act as a critical bridge between clinical and operational users and technology teams during the implementation of hospital systems. This role is responsible for leading requirement gathering, workflow analysis, process redesign, fit-gap analysis, documentation, testing support, and stakeholder alignment to ensure successful deployment of HIS/EMR solutions. The ideal candidate should possess strong healthcare domain knowledge, excellent analytical capability, and hands-on experience in digital healthcare transformation projects.
Key Responsibilities – Business and Functional Analysis
- Lead requirement gathering sessions with clinicians, nurses, administrators, finance users, and operational stakeholders.
- Analyze existing workflows and define future-state processes for HIS/EMR adoption.
- Conduct fit-gap analysis between current business processes and system functionality.
- Translate business needs into clear functional requirements, user stories, process maps, and solution documentation.
- Ensure traceability of requirements across design, build, testing, and deployment phases.
Key Responsibilities – Healthcare Workflow Mapping
- Map workflows for patient registration, appointment scheduling, admissions, discharge, transfer, clinical documentation, order entry, medication management, billing, claims, laboratory, radiology, and pharmacy.
- Recommend process improvements to improve efficiency, compliance, patient safety, and user experience.
- Work closely with end users to validate clinical and non-clinical workflows.
Key Responsibilities – Stakeholder Engagement
- Act as the primary functional liaison between users, project teams, IT teams, and vendors.
- Facilitate workshops, design sessions, and requirement validation meetings.
- Manage stakeholder expectations and secure sign-off on business requirements and process changes.
- Support executive and departmental reporting with clear analysis and project insights.
Key Responsibilities – Solution Design Support
- Collaborate with technical teams and vendors to ensure business requirements are reflected accurately in system configuration and solution design.
- Review configuration documents, prototypes, and functional design outputs.
- Support master data setup, forms design, rules validation, and reporting requirements.
Key Responsibilities – Testing and Deployment Support
- Prepare and review test scenarios, test scripts, and acceptance criteria.
- Support SIT, UAT, and defect triage from a business perspective.
- Validate that delivered functionality meets user requirements and compliance expectations.
- Assist in go-live readiness, super-user enablement, and post-go-live issue analysis.
Key Responsibilities – Change Management and Training Support
- Support training material review, SOP updates, and business communication documents.
- Identify change impacts across departments and support transition planning.
- Help drive user adoption through functional support and process clarification.
Required Skills and Competencies
- Excellent requirement gathering and business analysis skills.
- Strong healthcare domain knowledge across clinical and administrative functions.
- Expertise in process mapping, BRD/FRD creation, use cases, and workflow documentation.
- Strong communication and facilitation skills.
- Experience in UAT planning, defect management, and solution validation.
- Knowledge of interoperability, reporting, and data migration concepts is desirable.
- Proficiency in tools such as Visio, Excel, PowerPoint, JIRA, and Confluence.
Preferred Experience
- Experience working on enterprise HIS/EMR platforms.
- Exposure to implementation in multi-specialty hospitals.
- Knowledge of accreditation, regulatory, and privacy requirements in healthcare.
- Certification in CBAP, CCBA, PMI-PBA, or Health Informatics is a plus.
Interested candidate please drop mail to [Confidential Information]
Kushma
