Business Analyst ( Entry level)

ABOUT OSETTL TECHNOLOGIES

Osettl Technologies builds Legodesk — legal-powered recovery infrastructure for Indian lenders. Banks, NBFCs, fintechs and ARCs use our platform to run debt resolution and NPA recovery across Section 138 NI Act, SARFAESI, DRT/DRAT and IBC/NCLT workflows.

We are a profitable, seed-stage company, ISO 9001 and ISO 27001 certified, CERT-In empanelled, and incubated at IIM Bangalore's NSRCEL Velocity – Kotak BizLabs programme.

ROLE SUMMARY

You sit between our lender clients, the operations team and product & engineering. You turn client requirements into clear specifications, working software and signed-off releases.

This is a requirements and delivery role, not a reporting or dashboarding role. Roughly 70% of the work is specification, stakeholder alignment and UAT; the remaining 30% is analysis to support those decisions. Candidates looking for a pure analytics or MIS position should not apply.

KEY RESPONSIBILITIES

•   Elicit and document requirements from lender clients and internal operations; convert them into BRDs, functional specifications, user stories and acceptance criteria.

•   Map current and target-state process flows for recovery workflows; identify gaps, exceptions and control points before a line of code is written.

•   Own the product backlog with engineering — prioritisation, grooming, sprint planning and clarification of scope during the build.

•   Plan and run UAT — test scenarios, defect triage, client sign-off and release notes.

•   Specify lender integrations with engineering — data models, API and file-based contracts, field mapping and reconciliation rules.

•   Act as the day-to-day point of contact for client stakeholders through discovery, build and go-live; run requirement walkthroughs and review meetings.

•   Support configuration and rollout of new client onboardings, including data migration checks and user training material.

•   Analyse recovery funnel performance to validate requirements and size new opportunities — resolution rates, notice-to-payment conversion, turnaround time by stage, cost per recovery — and maintain the review reporting that goes with it.

REQUIRED QUALIFICATIONS

•   2–5 years as a Business Analyst or Product Analyst — fintech, lending, collections, BFSI or B2B SaaS preferred.

•   Demonstrated ownership of requirements documentation — BRDs / FRDs, user stories, acceptance criteria and process flows — for features that shipped to production.

•   Experience delivering under a defined SDLC — Agile sprints, Waterfall or hybrid — including backlog grooming, sprint ceremonies, UAT planning and release sign-off.

•   Ability to map and document structured, multi-stage legal workflows — the Section 138 NI Act lifecycle, SARFAESI notice stages under Sections 13(2) and 13(4), DRT and NCLT filings, and notice-to-execution tracking. Prior hands-on exposure is preferred; demonstrated ability to learn a regulated workflow to specification level is mandatory.

•   Working understanding of confidentiality controls in a regulated environment — role-based access control, audit trails, maker-checker approvals and data privacy obligations — and the ability to specify them as product requirements rather than treat them as an afterthought.

•   Confidence running requirement workshops and review meetings directly with client stakeholders, including senior operations and credit leadership at lenders.

•   Working knowledge of SQL and advanced Excel / Google Sheets, sufficient to interrogate data and validate a specification.

•   Strong written and spoken English; clear, structured documentation is a core output of this role.

•   Bachelor's degree in engineering, commerce, economics, statistics or a related discipline.

PREFERRED QUALIFICATIONS

•   Hands-on experience with debt collections, NPA recovery, matter management, contract lifecycle management or legal billing systems.

•   Understanding of RBI recovery agent guidelines, the Fair Practices Code, or DPDP Act 2023 obligations.

•   Familiarity with API documentation, wireframing tools and a BI or reporting tool.

•   Prior experience in an early-stage company with ambiguous, fast-changing requirements.