Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle.
Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis.
Assist with gap analysis, business process redesign, roadmap planning, and developing proof-of-concepts.
Evaluate the business needs and translate them into technical solutions around Digital Customer Experience with the help of Architects and Developers.
Visualize the future state and design the change process from current to future state.
Provide information to IT and Business leadership regarding best practices, industry trends, and business opportunities, as well as feedback on the functional requirements processes and tools.
Identify and initiate process improvements (continuous improvement).
Train and transfer knowledge to other team members, users, and stakeholders as required.
Create and maintain updated documentation on business processes, applications, and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids.
ORGANIZATIONAL RELATIONSHIPS
Zoetis Tech Digital, Business Stakeholders, Vendors
EDUCATION AND EXPERIENCE
Bachelor's or Master's degree in computer science or other related fields, or equivalent work experience in the eCommerce related field.
3-5 years hands-on experience in gathering requirements in the eCommerce space.
SCRUM certification is preferred.
Ability to work in a globally distributed environment.
Good track record of executing in a dynamic, team-based environment.
Adept at understanding customer challenges, navigating from problem to resolution, and communicating process and resolution effectively both verbally and in writing.
Demonstrated ability to interact comfortably with all levels of management and staff.
TECHNICAL SKILLS REQUIREMENTS
Basic Qualifications:
Strong analytical, prioritizing, interpersonal, problem-solving, and presentation skills.
Knowledge of Agile methodology and experience working in a fast-paced Scrum environment.
Demonstrates the use of skills including questioning, listening, idea development, permission and rapport, and influencing.
Ability to understand complex business problems and offer meaningful solutions.
Experience working with a range of stakeholders on business and technology.
Experience with work management tools like Jira, ServiceNow is a plus.
Excellent written and verbal communication and presentation skills.
PHYSICAL POSITION REQUIREMENTS
Flexibility to work times with at least 4 hr. overlap with US EST Time zone.
