To be successful in this role, you should meet the following requirements:
- 12+ years of experience in business analysis and most recent experience preferably in the banking and financial domain.
- Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects.
- Agile expertise, requirement life cycle management and traceability, experience in digital transformation projects in a global banks/consulting firm/ Financial industry
- Mobile Journeys, Digital Banking Transformation, Mobile Platforms, Channel Management, Wealth & Personal Banking, Customer experience transformation and journey, Product Development and Management
- Mobile Customer Journey mapping
- Adapt and adhere to the ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for programme execution.
- Experience in Change management and Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user.
- Effective communication, inter-personal and negotiating skills.
- Knowledge of MS Office and business analysis tools and techniques, knowledge of JIRA and Confluence tools.
- Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability).
- Demonstrate Leadership, support, coaching and development for Analysts.
- Lead planning analysis activity with optimal use of resources to help define and track metrics and KPIs for the product.
- Promote the Scaled delivery approach for multimarket implementation and use of customer, product, and operational procedural insights to optimise experience and propositions.
The following additional skills would be advantageous:
- Certified Business Analysis Professional (CBAP) If not held, you would be expected to work towards the qualification
- Agile Certifications
- Design Thinking
