Business Analyst (AMK)

Key Responsibilities:

• Gather, analyse and document business requirements from internal and external stakeholders.
• Review existing business processes and recommend improvements.
• Translate business requirements into user stories, use cases, functional requirements and technical specifications.
• Conduct impact assessments and feasibility studies for new initiatives and system enhancements.
• Facilitate workshops and discussions to identify user needs and define project scope.
• Apply Design Thinking and user-centred approaches to develop practical solutions.
• Support ideation, prototyping, user testing and solution refinement.
• Work closely with developers, UX/UI designers, project managers, product owners and QA teams.
• Prepare test plans and test cases, conduct end-to-end testing and support User Acceptance Testing (UAT).
• Track and manage defects to ensure issues are properly resolved.
• Manage stakeholder expectations and provide clear project updates.
• Prioritise competing requirements and help stakeholders make informed decisions.
• Participate in Agile ceremonies, including stand-ups, sprint planning, backlog refinement and retrospectives.
• Maintain accurate project and system documentation.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related discipline.
• 2-5 years of relevant experience as a Business Analyst or in a similar role.
• Software or information technology background.
• Experience with Agile methodologies such as Scrum or Kanban.
• At least one year of QA or software-testing experience, including manual testing, test-case preparation and defect management.
• Ability to analyse complex business requirements and translate them into functional or technical specifications.
• Good understanding of business-analysis tools and techniques.
• Knowledge of Design Thinking and user-centred design principles.
• Experience preparing test cases, test plans and conducting end-to-end testing.
• Strong analytical, problem-solving and attention-to-detail skills.
• Excellent communication, facilitation and stakeholder-management skills.
• Ability to work independently and collaboratively in a cross-functional team.