Business Analyst

Summary:

We are seeking a skilled Business Analyst to join our dynamic team. The ideal candidate will possess a strong ability to translate business requirements into comprehensive Functional Design Documents and effectively communicate technical details to developers. This role requires a blend of analytical thinking, technical proficiency, and industry-specific knowledge.

Responsibilities:

• Develop and maintain detailed Functional Design Documents based on business requirements.
• Act as a liaison between business stakeholders and development teams to ensure clear understanding and implementation of solutions.
• Support DocuSign-related processes and troubleshoot user issues as needed.
• Utilize Azure and DevOps tools for project tracking, collaboration, and deployment management.
• Manage and resolve incidents or service requests within ServiceNow.
• Work with various Microsoft Office applications for documentation, data analysis, and reporting.
• Read and interpret XML files for data extraction and validation.
• Apply knowledge of leasing and sales pricing to support business processes and decision-making.
• Troubleshoot and analyze errors to identify their root causes and determine viable solutions (e.g., system improvements, triggering errors, mapping errors, human errors, training needs).
• Ensure new technology capabilities are compatible with the current application software architecture and technical architecture.
• Develop and maintain training materials, technical documentation, standards, and procedures.

Requirements:

• Degree (advantage if related to MIS).
• Minimum 2 years of work experience.

Required Skills:

• Proven experience in writing clear and comprehensive Functional Design Documents.
• Strong communication skills, particularly in conveying requirements to developers and technical teams.
• Hands-on experience with DocuSign platform and support.
• Proficiency in Azure and DevOps for project lifecycle management.
• Experience working with ServiceNow for IT service management.
• Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to read and understand XML data structures.
• Proven experience with leasing and sales pricing concepts within a commercial environment.

Preferred Skills:

• Knowledge of CapitalStream, Oracle.
• Sales experience.
• Credit experience.
• Experience with Origination Business process.

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