Business Analyst

Summary: Responsible for monitoring connected machines from Smart Connected (IIOT) platform, analysing & identifying abnormal behaviours, and driving issue resolution through assigning Service Tickets & monitoring KPIs.

Essential Duties and Responsibilities:

• Understand the functioning & major assemblies of the machines onboarded on IIOT platform.
• Responsible for the configuring modules on IIOT Platform
• Responsible for the creating alerts on IIOT Platform for monitoring critical events on the machines
• Responsible for regular monitoring of machine dashboards & KPIs.
• Utilise analytical tools like PowerBI, MS Excel to derive insights.
• Analyse the reports, graphs & alerts from platform to identify abnormal behaviour on the machines.
• Create & assign Service Tickets to regional Service SPOC to attend the abnormality observed.
• Prepare weekly reports on observations, actions taken & status updates.
• Participate in customer meetings to understand requirements and customer feedback.
• Track improvement in KPIs and support in preparing Use Cases.
• Regularly sharing reports with customers
• Provide feedback to improve usability of the IIOT platform.

Internal process

• Adherence to business rules and regulations, ACGE guidelines, ISO, Rules/regulations, etc.
• Integrate customer feedback with our existing business process and contribute to CA/PA.
• Adherence to confidentiality agreement

People development

• Cross Knowledge sharing with internal team members
• Experiential learning with service engineers
• Train regionals service engineers

Key Result Areas

• Response time to critical observations
• Quality of observations & insights captured from the platform.
• Impact of Service Tickets on Machine KPIs.
• Revenue generated per service ticket.

Requirements:

• B.Tech (Mechanical/Electronics/Electrical)
• 1 to 3 years of experience
• Experience in creating documents like progress trackers, reports, case studies, etc.
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Travel Flexibility – up to 15% travel to ACG/Customer plants.