What will you do at Fynd
Understanding business needs and discovering needs by understanding and analysing the business process for various models / brands = > Gathering, Analysis and Prioritization:
- Understand a retailer's business problems in order to build, maintain, and work with product team for capabilities to generate impactful solutions. Translate these into clear, actionable functional and technical requirements.
- Prioritize features and functionalities based on business value, user impact, and technical feasibility.
Business process/models discovery: Effective discovery, analysis, of business models, processes, capabilities, encouraging open communication and advocating for shared outcomes
Process Optimization:
- Work closely with cross-functional teams to analyze and redesign retail processes, ensuring streamlined workflows across ERP, POS, and e-commerce platforms. Drive continuous improvement through process modeling and gap analysis.
- Assess the as-is situation and collaborate with business teams to create artifacts (personas, epics, stories, etc.) to maximize value
Business process analysis and defining the As-is and To-Be , gap analysis
- Product development & product thinking experience for both 3P product implementation & Custom solution development: End to end Product development across lifecycle
- Business process analysis knowledge - derive the requirements by understanding the process and business context
Business objective KPI to Product Goal alignment fluency- cohesivesness in roadmap, plannig, execution , value creation & realisation, business value assessment and Cont.Improvement
- Analyze existing workflows to identify bottlenecks and areas for automation.
- Develop a To-Be state that reduces inefficiencies and aligns with future growth.
- You will facilitate analysis /workshops with senior business stakeholders to outline business vision, objective, product roadmap and a project release plan.
Business Transformation:
- Develop a strategic roadmap for legacy system modernization that aligns with the organization's digital transformation goals.
- Define clear objectives and success criteria for modernization initiatives.
Data-Driven Decision Support:
- Collect, analyze, and interpret retail performance data to uncover trends, identify opportunities, and support data-backed strategic decisions. Create reports and dashboards using SQL, Excel, and BI tools to communicate findings.
Assessment of each Business Function and Legacy Systems:
- Evaluate existing legacy systems to understand their functionality, limitations, and integration challenges.
- Identify critical business processes that depend on legacy systems and prioritize them for modernization.
Stakeholder Engagement:
- Collaborate with IT, operations, and business units to gather insights on pain points and requirements for modernization.
- Communicate effectively with executives and stakeholders to gain buy-in for modernization projects.
Customer-Centric Innovation and Transformation
- Customer/End-User Focus: Prioritize customer needs in every solution, foster empathy, build trust, and reduce systemic constraints to enable long-term engagement and brand loyalty.
- Innovation: Drive purposeful innovation through a test-learn-iterate mindset, embracing progress over perfection and learning from failure without repetition.
- Enterprise Impact: Lead transformational change by encouraging new ways of working, pushing through adversity, and inspiring cross-functional teams to align around customer value.
Integration and Interoperability:
- Ensure that modern solutions integrate seamlessly with existing systems, platforms, and data sources.
- Facilitate the design and implementation of APIs and other integration solutions to enable interoperability.
Performance Monitoring:
- Establish key performance indicators (KPIs) to measure the success of modernization initiatives.
- Continuously monitor and assess the performance of modernized systems and gather user feedback for iterative improvements.
Modernize Legacy Systems:
- Evaluate legacy systems and prioritize modernization based on business-critical functions.
- Partner with vendors to facilitate system upgrades or replacements while ensuring minimal disruption.
Continuous Improvement:
- Monitor KPIs and Drive Continuous Improvement: Use real-time analytics to track adoption rates, system performance, and customer satisfaction.
- Continuously iterate on product features and processes based on data and user feedback.
- Regularly review and assess the effectiveness of business models, making iterative improvements based on market feedback and performance data.
- Stay informed about industry trends and innovations to ensure the organization remains competitive.
Some Specific requirements
- Bachelor's degree in Business, IT,
- Custom solution delivery
- 5+ years of experience as a Business Analyst, preferably in retail or e-commerce.
- Strong knowledge of retail operations, including supply chain and inventory.
- Hands-on experience with Retail industry products, industry retail knowledge across business functions
- Proficient in SQL, Excel, and BI tools like Power BI or Tableau.
- Familiar with APIs, data integration, and Agile methodologies.
- Excellent communication, analytical, and problem-solving skills.
