Review, classify, and/or remove content (audio, video, text) based on client guidelines using specific tools and platforms.
Ensure compliance with client policies and guidelines while maintaining high-quality moderation standards.
Stay updated on any changes in client policies and implement those changes promptly in your review process.
Problem Resolution:
Solve routine content-related problems by following precedent and referring to general guidelines.
Independently resolve basic client-related inquiries and issues, ensuring prompt resolution.
Escalate complex or unclear issues to the broader Trust and Safety team for further investigation.
Reporting and Analysis:
Support standard operational activities and deliver reports within the stipulated turnaround time.
Monitor and track key performance metrics, providing feedback for process improvements.
Use tools such as Microsoft Excel (pivot tables and formulas) and PowerPoint to prepare reports and presentations.
Policy Adherence:
Understand and keep up-to-date with changing client policies and guidelines to ensure content is moderated correctly.
Perform duties in alignment with client policies, maintaining objectivity and avoiding inherent biases or personal beliefs.
Collaboration and Teamwork:
Work effectively with your immediate team and supervisor to achieve quality standards.
Assist in special team projects and identify improvement opportunities in workflow and processes.
Participate in team discussions to refine processes and implement improvements.
Key Skills and Qualifications
Experience: 0-1 year of experience in content moderation, digital marketing, or a related field.
Digital Marketing Knowledge: Familiarity with digital marketing concepts like CTR (Click-Through Rate), CPM (Cost Per Mille), and related metrics.
Technical Skills:
Proficiency in Microsoft Excel (working knowledge of pivots and formulas).
Proficiency in Microsoft PowerPoint for preparing presentations and reports.
Communication Skills:
Strong written and verbal communication skills for reporting and collaborating with the team.
Ability to synthesize and analyze information from multiple streams.
Problem-Solving and Decision-Making:
Strong ability to solve routine problems using general guidelines.
Ability to make decisions and escalate complex issues effectively when necessary.
Attention to Detail: High level of accuracy in reviewing content and ensuring compliance with client guidelines.
Emotional Resilience: Ability to manage exposure to potentially distressing content and perform duties with strong emotional resilience and stress management.
Critical Thinking: Ability to think critically and analyze complex issues in a fast-paced environment.
