Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Associate
Qualifications:BE
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty, claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims. Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic component Collaborate with the internal & external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealer s complaint, cause & correction to take final decision on the warranty claims. Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims. Communicate with Dealers the shortfall & missing information s for timely closure of claims. Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings. Proactively leam about new product launches & update on products through web academy and client s websites. Should keep himself updated on changing dynamics of the industry
What are we looking for
- Automotive Warranty Ability to handle disputes Ability to meet deadlines Ability to perform under pressure Commitment to quality Make sure there is no reference of client name / project Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts, BE
