Skill required: Next Generation Customer Operations - IT Troubleshooting
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
What are we looking for - Business Account Onboarding & Support Manage end-to-end onboarding and activation of business and enterprise accounts. Support onboarding implementation and ensure successful account configuration. Guide partners through onboarding requirements, account verification, and setup processes. Monitor onboarding health and identify process improvement opportunities. Technical Investigation & Issue Resolution Diagnose and resolve technical issues across business accounts and platform integrations. Troubleshoot: Partner API integration failures Webhook delivery and event processing issues Authentication and access-related problems Multi-Factor Authentication (MFA) setup and recovery Message template submission, approval, and delivery issues Ads account and business account configuration issues Perform root cause analysis using logs, system diagnostics, API responses, and monitoring tools. Escalate platform defects and coordinate resolution with Engineering and Product teams. Partner & Stakeholder Management Work directly with business partners and enterprise customers to resolve technical blockers. Collaborate cross-functionally with Product, Engineering, Operations, and Customer service teams. Communicate technical findings and recommendations to both technical and non-technical audiences. Operational Excellence & Reporting Track and maintain issue resolution SLAs and onboarding KPIs. Develop troubleshooting documentation, SOPs, and knowledge articles. Identify recurring issues and recommend automation or process improvements. Support reporting and analysis to improve customer experience and operational efficiency. Required Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline. 2+ years of experience in: Technical Support / Technical Solutions API Operations / Platform Operations Business Account Support Enterprise Customer Enablement Ads or Messaging Platform Operations Strong understanding of: REST APIs, JSON, Webhooks Cloud applications and system integrations Authentication flows and MFA Troubleshooting methodologies and incident management Ability to analyze logs, identify root causes, and drive issue closure. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
- Preferred Qualifications Prior experience working with Business service partners Experience supporting Ads, Messaging, or Business Platforms. Exposure to CRM, ticketing, and monitoring tools. Experience managing enterprise customer escalations. Knowledge of integration support and onboarding workflows. Key Success Metrics Improved onboarding success rate Faster issue resolution turnaround Higher API and platform reliability Reduced recurring technical issues Increased partner and customer satisfaction, Any Graduation
