Job Summary
We are seeking a proactive and technically skilled Senior Manager - IT to lead IT infrastructure and support operations across all brand stores and the head office. The ideal candidate will have 5-8 years of hands-on experience in IT hardware, software systems, and network management, with strong communication and coordination abilities.
Key Responsibilities
- Lead and supervise the IT team managing hardware and software for all brand stores.
- Install, configure, and maintain company computer hardware, operating systems, and applications.
- Monitor and maintain computer networks and systems at the head office.
- Log and resolve technical queries from internal users and customers.
- Analyze call logs to identify recurring issues or trends.
- Diagnose and resolve hardware or software faults promptly.
- Test and evaluate new technologies to enhance efficiency.
- Respond to IT-related call-outs and incidents in a timely manner.
- Prepare and maintain MIS reports on daily, weekly, and monthly metrics.
- Prepare sales data and resolve third-party integration issues (e.g., Zomato/Swiggy).
- Manage user access and permissions across organizational software systems.
Roles And Responsibilities
- Strong verbal and written communication skills.
- Excellent negotiation and vendor management abilities.
- Strong relationship management with internal stakeholders and external vendors.
- Excellent analytical, presentation, and interpersonal skills.
- High adaptability to new technologies and dynamic business environments.
- In-depth knowledge of IT hardware and software systems.
Desired Candidate Profile
- Education: Bachelor's degree in IT, Computer Science, or a related field.
- Certifications (Preferred): CompTIA A+, MCSE, CCNA, or equivalent.
- Soft Skills: Team leadership, problem-solving, and customer service orientation.
(ref:iimjobs.com)
