Bunker Operations Manager, Mumbai

Key Responsibilities:

Operational Coordination & Communication

· Lead and support the end-to-end execution of bunker deliveries.

· Act as the central point of coordination between suppliers, vessels, agents, surveyors, traders, and internal teams.

· Coordinate and track supply schedules, including ETA updates, berthing information, and delivery progress.

· Keep the Trading Team informed with timely and accurate operational updates.

· Coordinate the appointment of local agents and surveyors when required.

· Provide daily weather updates and operational insights relevant to ongoing deliveries.

Risk Management & Issue resolution

· Proactively identify operational risks and implement solutions before they become issues.

· Escalate and manage operational issues while ensuring all relevant stakeholders remain informed.

Documentation & Compliance

· Collect, review, and manage supply and delivery documentation.

· Support the Accounts Team by providing complete and accurate documentation for invoicing.

· Assist the Claims Team with investigations and dispute resolution when required.

· Maintain accurate and up-to-date operational information within our internal systems.

Stakeholder & Team Management

· Lead and support a complex bunker operations team based in Mumbai. This team is split into regional sub-teams (Europe/Africa, India/Middle East/Singapore/US)

· Assist with the training and development of new joiners.

· Implement new measures to improve team dynamics and work balance.

· Drive continuous improvement initiatives and contribute to operational excellence across the business.

Skills & Experience:

· Hands-on experience in bunker/Tanker operations.

· Previous experience in managing and supporting a complex team.

· Strong technical understanding of bunker delivery processes.

· High attention to detail and a strong sense of accountability.

· Ability to handle sensitive information with professionalism and discretion.

· Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

· Excellent communication skills and confidence interacting with international stakeholders.