Broadcast Operations Executive

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetizedintelligently and globally.

Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Work Mode: In Office

Location: Bengaluru (Bannerghatta Road)

Shift: Rotational

Job Profile:

As part of the Broadcast Operations team, the Broadcast Operator (BO) plays a critical role in ensuring the continuity, stability, and quality of Amagis Broadcast services.

The Amagi Managed Services (AMMO) function is focused on delivering an unsurpassed service experience to our customers, and Broadcast Operators are fundamental to achieving this objective. Broadcast Operators are responsible for the smooth day-to-day operation of live services, proactively monitoring, identifying, and resolving issues to minimise service disruption. Strong communication skills, a customer-first mindset, and exceptional attention to detail are essential, as the role requires effective interaction across multiple stakeholders and operational levels.

The Broadcast Operator is expected to lead by example, consistently delivering high-quality service and operational excellence for Amagi customers. The role requires a solid understanding of Broadcast Services, Automation, and the various customer use cases it supports. Working closely with internal teams, customers, and external vendors, the Broadcast Operator ensures seamless service delivery and rapid issue resolution. Through collaboration, technical awareness, and proactive problem-solving, the operator contributes directly to Amagis commitment to outstanding customer service and service excellence.

BE THE VOICE OF THE CUSTOMER. LEAD AND EMBRACE DEPARTMENT GOALS

Prepare * React * Recover * Respond * Learn

Job Responsibilities:

• Effective monitoring and management of Amagi Broadcast Services. Follow documented processes and SOPs to ensure a fault-free service for our customers.
• Operational support of equipment and systems, taking redundancy measures or strategies to maintain service output in the event of faults or breakdowns, and to escalate second-line support procedures when appropriate.
• Communicate fault conditions in a timely manner to staff, customers, and service suppliers. This includes escalations to management, support engineers, and the customer, as detailed in the escalation procedures.
• Liaison with various service providers and external parties, providing a technical coordination role in service-impacting situations and other emergencies.
• When required, provide input into incident reviews and provide recommendations for consequential change to systems or operational procedures.
• When required, attend meetings to review operational matters, providing input and recommendations toward the process of continual improvement.
• Maintain a secure working environment in line with the requirements of Amagi Policies to protect individuals, information, and Amagi Assets.

Skills and Expertise Required:

• Excellent English Competency Written & Verbal
• Effective troubleshooting skills.
• Drive for continuous improvement
• Ability to prioritise own workload as well as the team's workload
• Possess good interpersonal skills
• Possess good problem-solving skills
• Be a team player
• Able to work well under pressure and to adhere to strict deadlines
• Very organised and accurate with attention to detail
• Can work unsociable hours
• Desire to expand technical knowledge of Amagi services
• Desire to progress a career within the company and build on learned skills and abilities
• Logical and analytical problem-solving skills.
• Ability to analyse upcoming workloads, arranging and prioritising tasks, as necessary.
• Strong time-management skills.
• At least 1 - 5 years of live broadcast experience. Working in an operator capacity for recognised Broadcast & Media Services.
• Experienced in using live broadcast equipment (i.e. talkback intercom, transport stream analyser)
• Desirable Qualifications and Experience
• Understanding of broadcast & media technologies and associated workflows.
• Interest in Broadcast operations and associated technology as applied to broadcasting, TV, satellite, cable, OTT, and social media.
• Entry-level understanding of IT processes and networking