Brand Account Manager

About Faym

At Faym.co, we're making creator-led commerce the next big thing in India. We help creators turn their influence into their own mini e-commerce stores, where they can discover, curate & sell products from top brands.

With 35,000+ creators and ₹200 Cr+ monthly GMV, we're building the future of content commerce — where content meets community, and community drives commerce.

Job Summary

We are looking for an experienced and proactive Brand Account Manager to join our team. The ideal candidate will be responsible for managing brand accounts end-to-end, from client communication and campaign planning to creator coordination, execution, and performance reporting. The role requires strong account management skills, an understanding of influencer and affiliate marketing, and the ability to manage multiple campaigns and stakeholders in a fast-paced environment.

The role will also be responsible for driving e-commerce growth for assigned brands on Faym, with a strong focus on increasing GMV, sales, conversions, and overall business performance.

Roles & Responsibilities

• Manage day-to-day communication with clients and ensure timely follow-ups on campaign requirements.
• Take end-to-end ownership of influencer campaigns, ensuring smooth execution within agreed timelines.
• Coordinate with creators and build strong relationships to ensure timely and quality campaign deliverables.
• Manage content approvals, revisions, and go-live tracking across campaigns.
• Track campaign performance and targets, identify gaps, and take corrective actions where required.
• Identify opportunities to scale campaigns and improve campaign performance.
• Conduct post-campaign performance evaluations and prepare reports for clients and internal stakeholders.
• Coordinate with internal teams including Creator Operations, Campaigns, Finance, and other relevant teams to ensure smooth execution.
• Proactively identify and resolve campaign-related issues, ensuring minimal impact on timelines and deliverables.
• Maintain strong client relationships by providing regular updates, addressing concerns, and ensuring a positive overall client experience.

What You Should Achieve in Your First 90 Days

1. Take Ownership of Accounts:

Independently manage multiple brand accounts, including client communication, creator coordination, campaign execution, and timely follow-ups.

2. Build a Scalable Execution Process:

Establish a structured workflow for managing campaigns efficiently, enabling the team to take on more brands and campaigns without compromising quality or timelines.

3. Drive Campaign Performance:

Track key campaign metrics, analyse performance and data, and identify opportunities to optimise campaigns and improve overall results.

4. Drive E-commerce Growth:

Take ownership of e-commerce growth for assigned brands by tracking GMV, sales, conversions, and campaign performance, identifying growth opportunities, and implementing strategies to improve business outcomes.

5. Build Strong Client Relationships:

Become a reliable point of contact for clients by ensuring smooth communication, quick problem-solving, and a positive overall client experience.

Skills & Qualifications

1. 1–2 years of experience in influencer marketing, account management, or stakeholder management.
2. Strong client and account management skills with a high sense of ownership and accountability.
3. Good verbal and written communication skills.
4. Strong understanding of influencer marketing and creator ecosystems.
5. Good understanding of affiliate marketing and content commerce.
6. Ability to work effectively in a fast-paced environment.
7. Strong time management and multitasking skills, with the ability to manage multiple accounts and campaigns simultaneously.
8. Proactive approach to problem-solving and issue resolution.
9. Ability to build and maintain strong relationships with clients, creators, and internal stakeholders.