Role Overview
Faym is looking for a proactive Brand Account Manager to support and manage a portfolio of client accounts, including e-commerce platforms, D2C businesses, and brand partnerships. The individual will assist in day-to-day client servicing, campaign execution, and account growth, working closely with senior team members to ensure smooth delivery and strong client relationships.
This role is ideal for someone early in their career who is eager to learn account management fundamentals, take ownership of tasks, and grow into a more strategic role over time.
Key Responsibilities
Account Support & Client Servicing
- Support day-to-day management of client accounts under guidance from senior team members.
- Act as a point of contact for routine client queries and coordination.
- Build a working understanding of each client's business, objectives, and requirements.
- Maintain consistent, professional communication with clients.
Campaign & Delivery Support
- Help translate client briefs into campaign plans, timelines, and requirements.
- Coordinate with internal partnership, creator, operations, and analytics teams for smooth delivery.
- Track campaign progress and flag issues or delays proactively.
- Ensure timelines, reporting, and basic commercial commitments are met.
Reporting & Analysis
- Assist in tracking revenue, GMV, campaign performance, and other key metrics.
- Support the creation of weekly/monthly reports and reviews.
- Help identify basic trends or gaps in campaign performance.
Coordination & Documentation
- Maintain trackers, action items, and follow-ups for assigned accounts.
- Coordinate across internal teams to resolve day-to-day issues.
- Escalate risks or client concerns to senior team members when needed.
Candidate Profile
- 1-3 years of experience in account management, client servicing, customer success, or a related field.
- Should have experience in influencer marketing or affiliate marketing.
- Basic understanding of e-commerce, D2C, or digital marketing is a plus.
- Good communication skills, both written and verbal.
- Detail-oriented with strong organizational and follow-through skills.
- Comfortable working with data, spreadsheets, and basic reporting.
- Eagerness to learn, take initiative, and grow within a fast-paced environment.
- Ability to manage multiple tasks and coordinate with different teams.
Preferred Background
- E-commerce, marketplace, or quick-commerce businesses
- Creator economy, affiliate commerce, or digital marketing companies
- Client servicing or coordination roles in startups or agencies
What Success Looks Like
Within the first six months, the Account Manager should be able to:
- Independently handle routine client communication and coordination.
- Support campaign execution with minimal supervision.
- Maintain accurate trackers, reports, and documentation.
- Build a foundational understanding of client accounts and internal processes.
- Take on increasing ownership of tasks, moving toward independent account handling.
